Norma
Consistently great, 5 years and counting
I have been using Rover for around 5 years and it has been a very useful service and positive experience. I especially value the peace of mind from knowing that Rover provides pet insurance during my dog's stay with his sitter. I also love that sitters are background checked. So far all the sitters I have chosen for my dog have been great! Recently I had a frustrating experience with the website and I couldn't log in. I got an error message when requesting to change my password and I reached out to Rover customer service through the Chat option. The person who helped me was wonderful and explained that the airport/public wifi connections sometimes cause that. I was no longer connected to that wifi and he solved the problem quickly. Another positive experience! I have no complaints.




