Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rover.com
Website
rover.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I have been charged 3 times on my Discover Card for services not used. I had a chat with Jessie regarding this issue. He assured me that it takes about 6 days to correct this problem. It still exists. I don’t want to do business with a company who quickly charges and is hesitant to refund!
Response from Rover.com | Pet SittingDec 31, 2025
Hi Sharon, thank you so much for your feedback on Rover. We're sorry to hear about these unexpected charges. As previously stated, these temporary holds can sometimes take between 5-10 business days to fall off. Please don't hesitate to contact our Rover Support Team at rover.com/help so we can take a look at your account and continue to assist. -JC
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Kristin H.
Web site is not user friendly. My dog sitter is great.
I find the web site difficult. I am not a good techie! However somehow I found a great dog sitter who takes good care of my dog and does the Rover site for me.
Response from Rover.com | Pet SittingDec 23, 2025
Hi Kirstin, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
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Nauti T.
Rover owners, lazy, and greedy
The sitters. the pets and the families that reach out to the sitters are overall awesome! Rover the company itself are lazy greedy people! They do not care about the people nor the pets. They only care about grabbing up the money, money money. They are not respectful they are degrading and do absolutely nothing at all to protect the sitters. They ask for a little to zero information from people reaching out for a sitter. However, the sitters have to go through a background check. Again the sitters and the pet parents are awesome! Rover the company is money hungry, NEVER helpful and will actually even talk down to you! Rover takes 20% from the sitter (to do absolutely nothing except advertise) they take another 10% from the people who hire the sitter. So Rover makes 30% and does nothing but advertise nothing else!!!! Not even the slightest bit helpful with anything! And then they respond saying contact them I’ve contacted them over and over and they never answer my emails or calls!
Response from Rover.com | Pet SittingDec 18, 2025
Hi Nauti, thank you for taking the time to share this feedback. We’re sorry to hear how frustrating your experience has been, and we understand why this has left you feeling unheard. That’s not how we want anyone in our community to feel. Rover sitters are independent contractors, and the 20% sitter fee helps support 24/7 customer support, trust and safety coverage, secure payment processing, platform maintenance, and the Rover Guarantee. Owners also pay a separate service fee that aids in this support as well. We know that doesn’t change how disappointing it feels when support hasn’t met your expectations, and we’re sorry for that. If you’re open to continuing the conversation, our Support Team is available 24/7 at (888) 453 - 7889 and would be glad to help. -Brittney
DJ
david J.
User interface is awful
User interface is awful. For example if I want to look at current bookings in order to request adjustment or even just check details its not easy to find.
Response from Rover.com | Pet SittingDec 17, 2025
Hi David, we appreciate your feedback on the Rover platform and are sorry to hear that it's been difficult managing your bookings. On our mobile app we have convenient tabs at the top of the inbox where you can flip between pending bookings, upcoming bookings, current bookings, etc. We hope this helps, but please contact us at rover.com/help if you need any further assistance and we'd be happy to help!
-JC
CM
Charles M.
I had a meet and greet with Shannon D…
I had a meet and greet with Shannon D to watch my dogs. This was the first time I was utilizing Rover. We set up a date and time. Not only did she not show up, she did not even have the decency to call and cancel. Very disappointing
Response from Rover.com | Pet SittingDec 16, 2025
Hi Charles, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. If you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie
CH
Cheri
The need to disclose what other animals are in the home.
The person I trusted with my dog, did not disclose that she had a cat. Contacted me on vacation and asked if I would buy a crate for her to keep my dog in as he bothered her cat. As I have a 1-year-old dog who had never been around cats, I never would have chosen someone to keep him who had a cat. I chose Rover because I wanted my dog to be part of a family not kept in a crate for 10 days!
Response from Rover.com | Pet SittingDec 12, 2025
Hi Cheri, thank you so much for bringing this to our attention and we're sorry to hear that this was the experience that you and your pet had. We do see that our Support Team is looking into your stay and how we can support you. Please don't hesitte to respond via email to your support agent with questions in the meantime.
Our goal is for Rover to be a safe platform for you to find pet care and we want to maintain that commitment.
-JC
SS
Sunrise S.
Never again.
Sitter was late both times, every day, for 3 days, per check in.
Bowls weren't washed before each use. Dried up leftover food on the bowls. Almost completely out of water and the sitter checked off that fresh water was given every day. She sent photos to me through the app which shows the dirty bowls and barely any water.
What's worse is that when I tried to submit my review on the app, the only choices were to submit privately or discard. No one on that site has any bad reviews.
Consumers have a right to pertinent information.
Response from Rover.com | Pet SittingDec 8, 2025
Hello, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie
BM
Bill M.
The barrier to direct communication…
The barrier to direct communication with potential sitters is far too time consuming, especially when needs arise only a few days in advance. Additionally, Rover sets up specific categories / types of services, and doesn't allow explanation about unique circumstances for a sitter to evaluate or consider. Look for other services that perhaps offer pet care
Response from Rover.com | Pet SittingDec 2, 2025
Hi Bill, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. If you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie
