Rover.com | Pet SittingReviews of rover.com

Spam bekommen. Schlechte Erfahrung

A dog we chose to sit bit us several times. It is a large dog and we are unable to care for him for the full period, and Rover cannot assist us as the owner refuses to put the dog in kennels for professional care. Rover says we have to watch it, in summary, because we agreed to it. But the dog bites, when the owner said it doesn't bite. Rover is terrible when it comes to support as they don't pay for emergency care if sitters are at risk.

Stop sending me so many emails

We were top-rated pet sitters on Rover for over two years, with 5-star reviews, loyal clients, and full compliance with their platform policies. We built deep bonds with pets and families and worked tirelessly to grow our small business through Rover's system. One day, without any prior warning or valid explanation, our account was deactivated. We received only a generic email stating that the decision was final. There was no due process, no chance to understand or correct any supposed issue, and no meaningful response to our repeated inquiries. As a result, we lost our income overnight and were cut off from clients we had built relationships with for years. Disturbingly, Rover appeared to retain and reassign our clients—effectively profiting off our work while discarding us without accountability. As immigrants working to build an honest life in Canada, this experience was devastating. We were treated as disposable despite our consistent performance and commitment. Rover's actions demonstrate a lack of transparency, fairness, and respect for the people who make their service possible. We are now pursuing formal complaints through the Better Business Bureau, Consumer Protection Ontario, and other legal and public channels. We’re sharing our experience not only for justice, but to prevent others from being harmed the same way.

My experience with Rover is horrible only because of the fact that I cannot reach anyone to stop being charged for a service that I am not getting. I requested one 4 day time and another one week. The billing was incorrect from the beginning. I tried on line and found a number that specifically stated it was for pet emergencies only!!! No other recourse. My sitters have always been great.

Wir fanden einen Hundesitter und hatten mit ihr ein positives persönliches Vorstellungsgespräch. Leider hat sie sich trotzdem als unzuverlässig erwiesen. Termine wurden sehr kurzfristig abgesagt oder verschlafen. Im Enddefekt hat das Hundsitting kein einziges Mal stattgefunden. Aufgrund dieser negativen Erfahrung werden wir auf diesem Wege keinen Sitter mehr suchen.

The pet sitter agreed to housesit my 5 year old Bernedoodle. She was supposed to stay 4 nights. She stayed ONE night and left my dog alone over night for over 10 hours. She would pop in for 5 mins 3 times a day to walk my dog for a total of 5 mins. She did not feed my dog on the agreed schedule. My dog has never been left alone for more than a couple of hours. She was neglected and is showing signs of trauma from the experience. The sitter acted as if everything was fine. It wasn’t until a neighbor commented upon our return that I saw what she had not been doing on the Ring Camera. Then of course she was sorry. Rover seemed uninterested at best about what happened claiming the sitter is an independent contractor. She still represents your company and if she has done this once she will do it again or has been doing it and only just got caught. I will NEVER use your services again.

I don't like having to write negative reviews about any company, but in this case I feel it necessary. Here's my story. I own a cat walking business, I train cats to walk on leashes and walk cats for owners who have cats that are already trained, I just opened this year on January 3rd, and have received no business at all so with that in mind I decided to send an email to Rover.com and tell them about my business and asked if I could ad my service to their offerings at first I received no response and then sent them another one after a couple of weeks, finally I heard back from someone named Jolly telling me if I want to ad my service I would have to join if I wanted to add my cat walking service to their offering,so I did and because I did not have enough money for the the fee I had to take in washing clothes to get enough, finally when I did have the money I paid them their $49.00 fee for what they claim is a background check. After paying the fee I looked in their offerings and did no see my service anywhere I had a long conversation with someone on chat explaining the situation and asking them to look at every email I ever sent and that it was centered around adding my service. They said that they would pass it on to the support team and I figured they did after 24 hours I called regarding the matter. The guy I spoke to said they were not going to ad my service that I should just accept other cat jobs and let clients know I do cat walking. NOT ACCEPTABLE. They should have told me before I paid the fee, I would have not continued . I was even willing to do just drop in and then I thought about how I got conned and decided that's not a company I want to work for. I asked for a refund and they refused, Again I had to take in laundry to get the money for the fee, I am a senior citizen and I live on a fixed income, and the idea of opening this business was to make a better life for cats and for me and my cat. Thank God I paid with my PayPal debit card I will be filing a dispute and also reporting them to the BBB. Thank you for reading this, please anyone that has a new service that wants it added to Rover avoid them like the plague!