Rover.com | Pet SittingReviews of rover.com

Pet owners considering Rover should be aware and ask tough questions before booking. Years ago, one sitter failed to show up for nine hours, forcing me to end a vacation early. I adopted a new dog recently and decided to give Rover another chance, thinking it might be a one-off. But another sitter, met in his lobby for a meet-and-greet where he said he was watching another dog and couldn’t show me his unit, refused to show his space on the booking day because his wife was working, acting defensively when I insisted. I couldn’t leave my dog with him. Rover apologized, mentioning background checks, but their vetting is unclear—how do they ensure professionalism? Their vague responses left me wanting answers. Don’t rely 100% on reviews; a sitter might seem fine but fail to communicate, so do your due diligence. I expected better from Rover. Proceed cautiously. —————— Rover’s reply here felt standard, urging me to reach out again. I’ve contacted support repeatedly, but they offer no real solutions or clear answers, which adds to my frustration.

La pet sitter n'est pas venue mais m'a fait croire le contraire en envoyant une photo. Mais ma caméra n'a détecté aucun mouvement à l'heure dite. Un autre jour, je pense que ce n'est pas elle qui est venue. Elle était toujours très bavarde avec mon chat et ce jour-là la personne n'a pas prononcé un mot et a évité la caméra lors des 2 visites. J'ai remonté les soucis à l'équipe confiance et sécurité de Rover qui n'a rien fait mais m'a dit garder mon retour pour le futur. Vous confiez votre animal et vos clés et vous tombez sur des gens malhonnêtes et au final le service client ne fait rien. C'aurait pu être plus grave, heureusement mon animal va bien mais plus jamais je ne ferai appel à Rover car je sais que Rover ne prend pas ses responsabilités.

I booked 2 sittings for my little girl dogs. The sitter didn't contact me until after I was asleep on the night before we were to leave very early the next morning on a flight to ask for the garage code. She never received the garage code, nor came to my home to sit, But, I was charged for her sitting for my puppies on both dates of services and I'm still trying to figure out why. I contacted Rover and told them how irresponsible this person was and that I had somehow gotten another person at the last minute to watch my little doggies. To say the least, I am not impressed for being charged $500 from ROVER.COM for NO SERVICES RENDERED at all. They appear to be mismanaged; from the lack of services I received; to the reviews I read today regarding the past few months and it appears Rover.com does not care who cares for your loved ones pets.. It's the principal of the matter first then the money.

Absolutely awful user experience. It's impossible to receive any help as a sitter. Surprising since they take 20% and I've never had to reach for any emergency services etc so it has just been cash in pocket for them.

I highly suggest you consider another service. My experience with this company when you confront them about a sitter who cancels at the last minute they target you. I would NOT RECOMMEND THIS COMPANY. The response from the company is moot. I tried dealing with the company and because of my complaint they closed my account I wrote asking for their legal department to get back to me and to date I have NOT heard back for them. I am a federal certified contractor and what I experienced with this company is not acceptable.

I booked the sitter for a 4-night pet sitting, confirming she would arrive at my home no later than 10:30 a.m. the day I left for my trip. Instead, she showed up over two hours late at 12:39 p.m. After a 20-min walk, she left my dog alone again at 1:21 p.m., spending only 35 minutes with her. She sent me a photo saying “cuddles and treats before I run a few errands” 20 minutes after she had already left - while my dog was actually home alone. By 11:24 p.m. that same day, I realized the sitter hadn’t returned, leaving my dog inside for 11 hours. When I reached out, she told me she was on her way back. When I asked what her plan was for the rest of the weekend so my dog wasn’t alone for such long periods of time, she said she couldn’t complete the booking and suggested I find another sitter. I was left scrambling to return home within 9 hours of arriving to my destination, leaving after just 24 hours and spending $700 on a flight. Rover's Trust & Safety Team promised to help me try to get two drop-in visits while I was traveling home the next day, and knew I would not be able to approve or confirm anything, but they completely dropped the ball. Two sitters confirmed, but Rover went silent, leaving my dog alone for 13 hours. When I arrived home her water bowl was dry and she had missed two feedings (both dinners). After Rover's Trust & Safety team completed their investigation, they replied with, “We appreciate your communication and patience during this process and I can assure you the proper actions have been taken based on our findings during the safety review. We hope that you’re willing to give Rover another shot and that your next experience is more successful.” They offered no reimbursement for my flight or recognition of the sitter's unprofessionalism or neglect. The sitter’s profile is still active, and my one-star review is not displayed on her profile. I urge you to think twice before booking with Rover. This experience has raised serious concerns about Rover’s accountability when they have unreliable and neglectful sitters.

Rover Customer service lied to me 3 times in regards to a refund and said it was placed and then it hasn't but on the 4th attempt to find what was going on forward to a emergency number who then proceeded to actual process the refund (9 days later) To the actual sitter cancelled within 30 mins, but upon noticing the house stunk of cannabis and the 4 bed property was a 1 bed house share with communal garden, and kitchen. Was really difficult and ended up having to get my dogs and take them elsewhere.

If I could give a zero I would appalling service!