Rover.com | Pet SittingReviews of rover.com

Rover permet à n’importe qui de garder des animaux, sans diplôme, sans contrôle sérieux, et ça pose de vrais problèmes de sécurité. Attention car les chiens et chats peuvent se retrouver entre de mauvaises mains, avec des personnes sans expérience. J’ai moi-même vu les conséquences sur un chien traumatisé après une garde via cette plateforme. :( Service client complètement inefficace, difficile à joindre et peu réactif en cas de souci. Et pour couronner le tout, les frais sont énormes : pour les pet sitters comme pour les particuliers. Pour être rentable, on est obligé de gonfler les tarifs, ce qui nuit aussi aux professionnels sérieux du métier! Je déconseille fortement Rover. Le bien-être animal mérite mieux que ça.

So I was looking for a house sitter for 2 nights which is an option on the site for someone to live in my home and look after my dogs as they can’t be left for long. Each and everyone I contacted and looked at either worked or studied or both. How can this be a house sitting service when you leave the animals for hours on end one lady saying for 8 hours. The sitters offering their services should be clear about what they are offering. If they can’t look after animals full time then they should just offer their services call in services only. Waste of time!!

Hi Rover Team, I’m writing to formally escalate an issue regarding a booking I made through your platform. I booked and paid for five full days of dog sitting, but on the day of the booking, the sitter abruptly informed me she would only be caring for my dog for four hours. This is a complete misrepresentation of the service I paid for. When I asked for a refund due to this massive discrepancy, the sitter refused and your support team told me they could not override her cancellation policy — despite the fact that she failed to provide the agreed service in the first place. I was left scrambling and had to book another sitter through Rover immediately to ensure my dog was cared for, which you can verify in my account. This was not a change of mind on my part — it was a clear failure to deliver the service I paid for. Despite this, I only received a 50% refund and was blocked from leaving a review, preventing me from warning other pet owners about this sitter’s behavior. It feels like Rover is protecting a sitter who misled a paying customer, while the platform refuses to take accountability. I am requesting the following: • A full refund for the original booking • The ability to leave an honest review • Clarification on why Rover’s Guarantee does not protect clients in clear service disputes If this cannot be resolved, I will be forced to file a chargeback through my bank, as the service was not delivered as described. I will also be sharing my experience publicly so others are aware of the risks. Please escalate this to a supervisor immediately. I am a long-time user of Rover and have always trusted the platform, but this experience has been incredibly disappointing. Sincerely,

Déjà Très déçu de cette plateforme. Les frais sont excessifs, aussi bien pour les particuliers que pour les pet sitters eux-mêmes. Pour être visible ou simplement rentabiliser une garde, on est obligé de proposer des tarifs plus élevés que des professionnels diplômés du métier. Car le gros souci, c’est que n’importe qui peut s’improviser pet sitter, sans aucune formation ni contrôle réel. Donc bahhh Résultat : j’ai déjà eu à garder un chien avec des séquelles suite à une garde passée par ce site… le chien avais eu un traumatisme sur les enfants et a manquer de mordre ma fille à cause du petsitter précédent qui laisser ses enfants faire n’importe quoi avec le chien Une vraie alerte. ‼️ 😩Il y a une forme de concurrence déloyale avec les professionnels sérieux, et surtout, le bien-être des animaux n’est pas garanti. Ce n’est pas parce qu’un profil dit “j’aime les animaux” que votre chien sera bien traité. Je ne recommande pas du tout cette application. Fuyez pour le bien de votre compagnon à quatre pattes.😟

One of Rover's dog walkers lost control of their dog who then ran up and attacked me. I spent the afternoon in urgent care. I contacted Rover support who basically told me to pound sand and sue the owner. They are useless.

My dog got really sick after being with a sitter. I spent $500 at the vet and can't get reimbursed. I've used rover for 5 years I'm disappointed and won't ever use them again.

Rover sucks there’s no vetting and when dog walkers lie and hurt pets there’s no recourse. Terrible company

Absolutely horrendous company. Abandoned by both the sitter, Cara F in El Segundo, a total flake, and the company, totally unresponsive. Left us in the lurch at the last minute, ruined a planned trip. Can't say enough about how irresponsible and unresponsive this company is- do not trust anything they say. They do not stand by the people they advertise.