Rover.com | Pet SittingReviews of rover.com

Esperienza pessima. Ho provato in tutti i modi ad accedere alla piattaforma ma la presenza di un precedente indirizzo di posta elettronica associato al numero di cellulare (sulla precedente piattaforma dog buddy) mi ha bloccato l'account. Inutili le e-mail inviate in quanto allo stato nessuno ha risolto il problema né mi riscontra le comunicazioni. Un vero peccato e un grande danno

We booked an in house sitter for a week while on vacation, had a great meet and greet with the sitter. We stressed the importance of frequent communication with us while we were gone. We reached out to her in the first 12 hours and got no response. We texted several times and called several times, no answer or any response from texts. At this point it had been almost 24 hours with no contact. We became very worried and reached out to a friend to go check on her and our dog. She was unable to communicate and was highly intoxicated. ( 4 empty bottles of our wine on the kitchen island) we asked her to get on the phone and speak with us to which she was unable to do. My friend then asked her to get her belongings and leave. My friend luckily was able to take our dog and care for him. The house was in a disarray. Food out of the cabinets, opened and on the counters . Bedding was is stained and saturated. Vomit in the kitchen sink and on bathroom floor. We reached out to rover, gave our statement to which they were investigating. After nearly 2 weeks, we have not gotten a final outcome of the situation which occurred. The most horrible part is this sitter is still available for bookings on Rover.com Though our dog was ok, initially shaken up, it was clear he had not been taken out in a while. We posted our review on their website to which it was never posted on her page.

Becoming so fed up of this service. For two weeks now I’ve matched up with 5 different dog walkers all of whom tell me they don’t walk in or near my area but yet rover keeps showing me these people. The dog walkers I previously used told me they no longer dog walk on rover but I also always see them. It’s become impossible to navigate and the help feature of talking to someone has got me nowhere into trying to figure out why this keeps happening.

Sitter was unreliable. I paid $50 to find a bad sitter. You could give me back my $50

I been scammed on my first time using this app, I do not recommend at all, the girl who supposed walk my dog never turn up, we left the camera so we could see whoever is entry our house. Plus she completed walk on her profile and been payed for it, she stop replying to my text the same day,

No support for sitters with app issues, twice things have changed on my account that I have not done, both times I am told it’s a glitch and they will look into it if it happens again. This time my cancellation policy changed its self from 3 days to same day so I didn’t get the cancellation fee. Even though I have had a similar issue before I keep getting told it must by my fault. Went to visit owner, an hour of my time, made plans to be there all day and cancelled a few hours before it’s was due to start. Not convinced any of my data on their system is safe so I will be deactivating my account. Further to the below this has happened twice and I have contacted rover and have been told if it happens again we will investigate, I had the same response today, I would hate to think what would happen if there was a problem with a booking or something happened and I get the response, it’s nothing to do with us it’s your problem like I did today! Rover really do not seem to care

I had two sitters cancel on me last minute, and then when I had to book myself last min, the sitter I found out wasn’t who they portrayed themself to be and actually made me uncomfortable so my only option was to cancel. I was charged a cancellation fee which is not okay, as this person was dangerous. How can the sitter cancel last minute and not be charged a fee but I do? Smh. I ended up finding a great sitter after but now I’m super weary of using rover again.

I booked a five-day dog-walking service through Rover. The sitter accepted the booking, but did not complete a single full walk, falsely edited records to cover it up, brought a man into my home repeatedly, and became erratic and volatile when confronted — all proven by video, chat logs, and recordings. Due to the sitter’s instability and access to my home, I was forced to change my locks at my own expense. I submitted extensive documentation to Rover — including security footage, walk card edits, chat logs, and a certified locksmith invoice. Rover refunded only the original walk fees and refused to cover the lock replacement, despite clear liability under their advertised safety promises and Washington consumer protection standards. I have filed a complaint with the Washington Attorney General. Rover claims to "vet" sitters and guarantee customer safety, but their internal policies are set up to deny reasonable claims no matter the documented evidence. Extremely disappointed. Proceed with caution.