Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingMay 14, 2026

Hi Mary, we are so sorry to hear that this was your experience. To remain in the star sitter program sitters must maintain a 4.9 or higher star rating from reviews of past stays, they must respond to 95% of their requests within 24 hours, have less than 2% last minute cancellations, lack previous safety concerns, and so much more. If you have any concerns from your booking that you would like to discuss, please don't hesitate to call our 24/7 Rover support team at 888-453-7889. -Shelby

Response from Rover.com | Pet SittingMay 14, 2026

Hello, thank you for taking the time to provide us with your feedback regarding our services fees. For owners, the Rover booking fee is an 11% fee finalized at checkout based on the options and preferences selected for the booking, including dates, number of pets, duration, and any add-ons or discounts. For sitters and walkers, Rover applies a 20% service fee per booking, which means you take home 80% of your earnings. Our fees support 24/7 customer service, trust and safety, site maintenance, and sitter benefits, including payment processing and promotions. They also fund our Rover Guarantee for peace of mind. We value your feedback—please contact Rover Support at 888-453-7889 if you have any further questions. - Mandy

Response from Rover.com | Pet SittingMay 12, 2026

We're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. - Mandy

Response from Rover.com | Pet SittingMay 11, 2026

Hello Jen, we appreciate your feedback, and we're sorry to hear that this experience left you feeling unsupported. Safety is our top priority. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance regarding this situation. - LC

Response from Rover.com | Pet SittingMay 11, 2026

Hi Linda, thanks for taking the time to leave honest feedback. Reviews of all ratings can take 21 days to appear on profiles. This is because both owners and sitters have the opportunity to review each other, and we don’t show either review until either both parties have submitted a review or the review window (21 days) closes. This helps prevent retaliatory reviews and keeps the process fair for everyone. If you have any other questions about this, or anything else, Rover Support is available 24/7 at (888) 453 - 7889. -Brittney

Response from Rover.com | Pet SittingMay 11, 2026

Hi Robb, we're so sorry this process has felt frustrating. There is a prompt to review and tip on the platform, however, if you skipped the tip option, intentionally or not, it does lock us out of being able to assist with adding one. We understand this isn't ideal and will pass your feedback along to our product team. If you need any other assistance, you can reach our support team 24/7 at (888) 453 - 7889. -Brittney

Response from Rover.com | Pet SittingMay 11, 2026

Hi there, we’re so glad to hear you loved your sitter. We appreciate your feedback on fees, and appreciate you sharing that feedback. Rover fees help support things like 24/7 customer support, secure payments, Trust and Safety resources, and the Rover Guarantee. If you have any other questions or need support, you can reach Rover Support 24/7 at (888) 453 - 7889. -Brittney

Response from Rover.com | Pet SittingMay 11, 2026

Hi Jen, this is incredibly concerning to hear, and we sincerely apologize that this was your experience. Safety is a top priority for us, and we take situations like this very seriously. Our Trust and Safety team would like the opportunity to look into this for you. Please don't hesitate to give us a call 24/7 at (888) 727-1140. -Brittney