Milgrom
Responsible Pet Owners Are Prevented From Warning Others
I had a serious safety issue during a Rover booking involving my injured dog. I provided Rover with written care instructions, video evidence, and cooperated fully with a Trust & Safety investigation. I intentionally waited to leave a public review until Rover’s Trust & Safety investigation was complete, in part to avoid interfering with the investigation and to ensure my dog’s safety during the resolution process. Only after the case was closed was I informed that Rover’s 21-day review window had permanently expired and could not be reopened under any circumstances. This policy creates a serious flaw in Rover’s review system: pet owners who act responsibly and allow Trust & Safety investigations to complete are effectively prevented from warning other pet parents about verified safety concerns. While support staff were polite, this experience undermined my trust in Rover’s ability to balance safety, transparency, and accountability. A review system that silences substantiated safety feedback ultimately fails the community it is meant to protect.
Response from Rover.com | Pet SittingJan 13, 2026
Hi, we're sorry to hear that this was your experience, and we hope your dog is recovering ok. We appreciate your feedback regarding our review policy, and I’ve passed along your feedback to our product team for review. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie