Rover.com | Pet SittingReviews of rover.com

An absolute nightmare to work for. I was assaulted by a pet owner and got no support from over at all, in fact they fired me. There is zero oversight or support for either the pet sitters or the clients. They just let you wing it and hope that everything is okay. Not an ethical company. I would never let my pet stay with the Rover center. It's a complete crap shoot.

I had issue which I explained in my rating, taking some accountability for where I was more trusting of reviews and star status than I should have been. After my review sitter rebutted with a lie and I have proof in emails. I will never use Rover again.

I think it was really messed up to hear from my pet sitter she lost so much of the money I paid due to service fees from Rover. At least she got the full tip.

This was our first experience with Rover. We paid the sitter to meet our 3 dogs the week before our first visit. He was then to come at noon on a Thursday stay overnight feed them in the morning and then leave at Noon on Friday. He came Thursday 3 hours later. He sent some pictures and then we never heard back. Turns out he left and never came back. The dogs we left alone all night not fed and not let out. We were 1000 miles away. Rover did nothing. They blamed the sitter as an independent contractor. The realty is I did contact Rover response. I spend over an hour on the phone explaining the situation 3 different times to three different people. Reality- our dogs were left for a day, alone, with no food and no ability to go out. Rover did nothing.

Unfortunately, my confirmed booking was cancelled after the sitter's rates increased on Rover. This left me scrambling for alternative arrangements and made me question the reliability of using an individual sitter for an important trip.

Appalling experience with Rover over the bank holiday weekend. House sitter lost the keys on day two of our trip. We could not get hold of Rover that day, we used their emergency number and online chat which kept sending us in circles. No one called us back to arrange a locksmith or advise next steps, so we had no choice but to cut our trip short and return home to a very distressed dog who had been left for over 12 hours. I followed up the next few days with Rover and ONE WEEK later still NO REPLY. Therefore Rover emergency support is NON EXISTENT. If we had been abroad and unable to get home quickly our pets would have been in DANGER. As a result we have lost money on our hotel, festival tickets and the money paid to a sitter who did not complete the job. Lesson learnt, there is ZERO benefit in paying extra for a service that you have been misled into thinking will provide back up in the event of an emergency. Total fallacy! AVOID AT ALL COSTS.

No show was still paid. Rover knew of the situation days before and offered no solution. Then after, they said they could do anything about it since the day had past. Please read this again and you will find a huge gap in Rover's handling of issues. I can only type to a analogue the 5 things that might be wrong and if it is outside the 5, then too bad. No contact. Not sure if a solution is found inside the 5 or just a rabbit hole of no solution bs

I am honestly shocked by my experience with Rover. I booked a sitter to complete twice-daily 30-minute drop-in visits for my cat while I was away on vacation. The agreed-upon times were approximately 7:00 a.m. and 6:30 p.m. From the very first day, there were problems. The sitter was repeatedly late — sometimes by hours — the visits were consistently much shorter than the 30 minutes I had booked, and there were multiple discrepancies between the times recorded in the Rover app and the times she was actually at my home, which I was able to verify through my doorbell camera. On one occasion, she was almost three hours late for an evening feeding. On another day, she completely missed the morning visit. I contacted her twice and did not receive a response for hours. Because my cat still needed to be fed, I had to find someone else to go to my home and feed him. This happened while I was on vacation and was relying on Rover specifically so I could have peace of mind about my pet’s care. The sitter later explained that afternoons and evenings were easier for her and that she had circumstances that could make her availability unpredictable. That information was never disclosed during our meet-and-greet or before she agreed to the booking times. Had I known this beforehand, I absolutely would not have chosen her. What made the situation even more concerning was the Rover check-in information. I documented the actual visits through my doorbell camera and found repeated discrepancies between when the sitter actually arrived and when the Rover check-in said the visit started. The sitter explained that she had accidentally left the Rover timer running after leaving on some occasions, but that does not explain check-ins showing that she had started visits before she had actually arrived. I contacted Rover Support while I was away because I was genuinely concerned about my cat’s care. I was told that my concerns would be taken care of and that someone would follow up with me. I provided the information requested and waited. After the booking ended, I followed up again as instructed. Then again. And again. It took my third request for an update before someone finally responded to tell me that my refund request had been denied. And that was it. No meaningful explanation. No reasoning for why the documented discrepancies, missed visit, significant delays, short visits, and need for backup care did not warrant a refund. Just a denial. I am extremely disappointed not only in the sitter, but in Rover’s handling of the situation. I used Rover because I believed the platform provided some level of accountability and protection when trusting someone with access to my home and responsibility for my pet. Instead, I was left stressed and worried throughout my vacation, had to arrange backup care myself, documented everything, repeatedly contacted support, and ultimately received no meaningful resolution. I am not upset because a sitter was occasionally 10 minutes late. I am upset because there was a consistent pattern of unreliable service throughout the entire booking, and when I brought that evidence to Rover, I expected them to take it seriously. I would strongly caution anyone considering Rover to understand that if something goes wrong, you may not get the support or accountability you expect. Based on my experience, I cannot recommend Rover and will not be using the platform again.