Rover.com | Pet SittingReviews of rover.com

As a long-time, well-reviewed pet sitter on Rover, I never expected that the company I worked hard to represent would be the one to betray me. After declining to continue services for an unreasonable client, I was hit with a defamatory review filled with blatant lies. I provided evidence to Rover — multiple times — showing that the review violated their own Terms of Service, which clearly prohibit “intentionally misleading or defamatory content.” And yet, Rover refused to remove it. Not only did they ignore their own policies, but they made it clear that protecting their platform image matters more than protecting the very contractors who keep their business running. This isn’t just about one review. It’s about a system that enables abuse, ignores legitimate concerns, and punishes sitters for standing up for themselves. I’ve now filed formal complaints with the Competition Bureau of Canada, and I’m exploring legal options for defamation, negligence, and lost income. If you’re a sitter: be warned. Rover will not protect you. If you’re a pet owner: please understand the damage caused when platforms refuse to moderate obvious lies. This isn’t a community — it’s a company. And they’ve made it clear who they stand by. And it’s not us.

The Rover company did not back up. It’s pet sitter when the sitter was late and had to cancel the rest of the time covering my trip. They did not find a substitute pet sitter for me, although they said they would. I was several states away from my cats and my diabetic cat needed insulin twice a day at particular times. I was desperate and indicated as such when I phoned Rover. They did not help me.

Booked for the two dogs on my profile after connecting with a sitter and having a meet and greet. I was very clear on my post that there were two dogs, I described them and they are fully described in my profile. The sitter met both dogs and understood that both were to be cared for. Several weeks later and just before my trip, Rover cancelled. I was still good, the sitter was still planning on coming. Rover claimed that I had been dishonest and only booked for one dog. Rather than reaching out and asking for clarification, they just pulled the plug. The agent that I finally reached was nasty and obnoxious, refused to rebook although the sitter wanted and needed the job. This person also claimed that they couldn’t contact the sitter directly because they did not have her contact information. So much for standing behind your workers and their 24/7 service and 100% guarantee. What a scumbag company.

My sitter didn’t answer my messages or calls on the day of my booking.She later on reached out but by that time my birthday trip was ruined.

Terrible company. I live in Los Angeles, have demonstrated experience with dog walking, prior positive reviews, gorgeous pics with prior dogs, filled out everything on the profile, kept my avail up to date...and in the last three months, all I got was two scams and one legit person who chose someone else before I could even respond to his message an hour later. They make you pay $50 for a background check for nothing, refused a refund and offered no further instruction. Go deliver for Uber Eats instead - sooo easy nowadays and it's guaranteed cash.

My name is Miriam T. and around 15 years ago, I made the life-changing decision to transition from my teaching career and embark on a new journey by starting a pet sitting business in another state. This venture has been extremely rewarding, allowing me to work closely with canine. However, this career shift has come with its own challenges. Unlike my previous teaching position, this business does not provide the same income or offer any medical benefits. Despite these drawbacks, my love for animals has been a constant source of motivation. I began my pet sitting career with DogVacay, transitioning to Rover after its aquisition, and I have been a top-rated sitter for 13 years with 206 five-star reviews. I then faced issues with Rover's new "star-sitter status' an undisclosed low star review, leading to dissatisfaction with customer support. Calls not related to safety are redirected to the Philippines, as the past year they have hired from overseas. Unfortunately, these representatives lack enough training to address issues effectively. They were not able to answer all my questions. They just read from scripts, therefore not being able to relate the information to my situation. A few days after my conversation overseas, my account was suspended without notice, affecting a rather top dollar amount of $1,890 booking. I wonder if this decision was made by overseas managers, since I made it known that I was not happy with their service? Might this be reverse discrimination? Despite attempts to resolve it no satisfactory explanation was provided. I then proceeded to report it to the Better Business Bureau, which gave them no choice but to come up with a reason. Sadly, Rover gave a false reason, which led me give them a written proof, in which they could not refute. Therefore, their lack of response had the BBB close the case, even though it was not resolved. I have never had such unfair treatment in all my years of working both in industry and in the education field. Rover's actions lacked integrity, fairness, compassion, professionalism and loyalty. I am therefore considering escalating the matter due to Rover's lack of integrity and fairness. They refuse to acknowledge or accept responsibility for any mistakes they commit. Instead, they dismiss concerns by firmly adhering to their decisions and offering insincere well-wishes. Upon reviewing numerous negative evaluations from clients, it has become apparent that the vast majority of the responses are boiler-plate or templated, despite the complaints being highly specific, the replies lack specificity and relevance, failing to address the underlying issues. After giving them 13 years of my hard work, I expected more!

Started off well, easy to use interface and app for setting up your schedule and fees. Very flexible and communication with dog parents always seamless. My issue is that I referred a friend with my referral link, provided chat evidence of events, they still denied me of my referral reward. Both my friend and I have been loyal dog walkers, with walkers rebooki mg and repeat customers, I cant believe it!

Never trust Rover. We had a terrible experience several years ago where the dog walker lost our dog by leaving the gate open. We were lucky to get him back three days later. Now, our friends have had a worse experience last month. They left their dog with a sitter, the dog was left unattended, got out and got eaten by a coyote. The sitters were incredibly callous and not remorseful. Rover takes no responsibility as a platform. If you love your pets, don’t use Rover. Find someone local who cares.