Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 2,418 reviews with 1 star · Clear filters

Louis
Jun 3, 2025
The sitter's A/C was out and they did…
The sitter's A/C was out and they did not know when it would be fixed. Temperature highs were in the 80s for the week, so I was concerned for the safety of my dog from possible overheating. I decided to pick up my dog, rather than continue the stay and risk their life. I was charged a cancellation fee. When I brought this up to the Rover support team, they said they couldn't do anything about it because the cancellation policy was set by the sitter and "sitters on Rover are considered independent business owners, not employees" The sitter REFUSED to contact support to fix the issue
Response from Rover.com | Pet SittingJun 3, 2025
Hi Louis, thank you so much for reaching out about this. We're sorry to hear you've had a difficult experience and want to support you. Give our Rover Support team a call at (888) 453-7889 so we can address your concerns further. All the best, Elizabeth B.
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H D.
Jun 3, 2025
Expérience nullissime
Absolument pas efficace et appli catastrophique. Ils vous prennent en ot1ge vous ne pouvez meme pas vous désabonnez : il y a tout un tas de démarches avec formulaire à remplir et hyper difficile d'accès pour clôturer votre compte. Ils vous prennent en otage cest une honte. Et aucune compétence du service clients qui répond toujours à côté. Quand il répond.nul
Response from Rover.com | Pet SittingJun 3, 2025
Bonjour, nous apprécions vos commentaires et nous sommes désolés d'apprendre que cela a été votre expérience avec Rover. Notre équipe Rover Support est disponible au +33 805 11 87 47 pour toute question que vous pourriez avoir. N'hésitez pas à nous contacter. -Lexie
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Sarah W.
May 31, 2025
Be warned...
Be warned if you're considering pet sitting with Rover. I was a pet sitter with Rover for 7 months. All ok until I needed help with a very sick dog. No support from Rover at all, as they preferred to satisfy the paying owner, who put total blame on me, even though the dog was sick when dropped off. For the percentage Rover take from your earnings, which they say goes towards insurance, it's definitely not worth it. They charge an extortionate amount for pet owners too. Response to Rover response: If you haven't read the correspondence between yourselves and me, then it shows how unprofessional Rover is.
Response from Rover.com | Pet SittingMay 31, 2025
Hi Sarah, thank you for taking the time to send us your review. We're sorry to hear you had a stressful experience and are here if you'd like to share more with our Rover Support team. They can be reached 24/7 at (888) 453-7889. All the best, Elizabeth B.
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Ashley
May 29, 2025
Horrible service and when something…
Horrible service and when something goes very wrong with the sitter the company does not have your back! Use another platform or known business.
Response from Rover.com | Pet SittingMay 29, 2025
Hello Ashley, we appreciate your feedback and we're sorry to hear that this was your experience with Rover. Our 24/7 Rover Support team is available at 888-453-7889 for any questions you may have. Please don't hesitate to reach out. -Lexie
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Margi
May 27, 2025
Stop emailing
Stop emailing me every time the pet sitter text me, one form of communication is enough two is over kill.
Response from Rover.com | Pet SittingMay 27, 2025
Hi Margi, thank you so much for reaching out with your feedback. We're sorry for what sounds like a stressful experience using our platform. Our Rover Support team is here for you 24/7 at (888) 453-7889 and is more than happy to help you with this. All the best, Elizabeth B.
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Al
May 27, 2025
What have I “purchased “
What have I “purchased “. Best I can tell, I haven’t bought ANYTHING from you! Please, let’s end our relationship. You people scare me. Leave me alone.
Response from Rover.com | Pet SittingMay 27, 2025
Thank you for your feedback on Rover. Please contact Rover Support at 888-453-7889 if you believe your account was made in error, and our team would be happy to look into this for you. We look forward to hearing from you soon! -JC
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Kate M.
May 26, 2025
We booked a 12 day holiday and looked…
We booked a 12 day holiday and looked to book someone from this site to house sit. We have 2 dogs & three cats. The cats only want some food putting in front of them three times a day. We were quoted £1900 for 12 days. Twice more than the holiday. Just ridiculous.
Response from Rover.com | Pet SittingMay 26, 2025
Hi Kate, we're sorry to hear you were quoted a price that you were unhappy with! Rover sitters are independent contractors and are able to set their own rates; due to this, there can be some variety in the rates you receive depending on your area. If you would like, our support team would be happy to connect you with a sitter that better fits the price range you were wanting to stay within. You can call us 24/7 at (888) 453 - 7889. -Brittney
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Francesca
May 22, 2025
If I could give zero stars I would
If I could give zero stars I would. The sitter abandoned my pet and left the keys on the porch dur to her family being taken by CPS. Rover was no help in finding a replacement and I had to find one on my own.
Response from Rover.com | Pet SittingMay 22, 2025
Hi Francesca, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. We're sorry we were unable to locate a sitter for you in this instance. If you decide to give Rover another chance in the future, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Brittney
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