Rover.com | Pet SittingReviews of rover.com

Website does not have an easily accessible phone number. When I went to book my stay, after I entered my credit card info, it asked for all my credit card info again. I didn't want to be charged twice so I searched for a phone number to to call them. I was not able to find one. That was time consuming and could have been much easier. And should not be that difficult! The sitter I used is exceptional!

I used Rover.com once with great results. The second time I got a sitter from them was a nightmare. We met Felicia during a long meet and greet prior to our departure date. she was hired to stay at our house for a week while we traveled 2000 miles away. On our second day away, our neighbor called us to say that she had only been there once during the last 48 hours. She spent the first night, but had not spent the second night and our dog had been alone for 24 hours and had howled for long periods during the night. She called me in the morning very upset. I immediately called my son to go over and let the dog out. He found the dog without water and Tug had naturally peed and pooped in the house. (He is totally housebroken). Rover did help me find a replacement sitter, but it was a very upsetting experience and thank goodness my neighbor looked out for my dog. My concern is this. Despite my reporting animal neglect on the part of one of their contractors, they still have her up on the site as a sitter. I have complained to them about this and even threatened to report them and the sitter to the SPCA. If they cannot screen their contractors even after an incident like this, it seems risky to trust that they would screen their people at all. I have updated the review from 1 star to 3 after discussing the situation with Dan, head of safety and welfare. He sounded truly concerned that this had not been handled and apologized that he was on vacation for several days. My suggestion that policies and protocols to handle these situations be amended to make it easier for dangerous sitters to be filtered out by any qualified team member, not just the head of the department. I will use rover again, I hope not to have a similar experience with a sitter. Overall, I trust that people will do the right thing. I am appreciative that Rover.com finally did just that.

My pet sitter, Erin Miller, was great! I would recommend her to anyone needing pet care. However, the number of emails received from Rover.com was over the top. I felt the number of emails from Rover could have easily been cut in half, and then some. I really don't need that many emails clogging up my Inbox.

I am not a whiz at computers but I find the site to be hard to maneuver around and get into a corner sometimes.

the % you take from the service provider is too high, in my opinion. it should be 10% and no more.

The web design wasn't as user friendly and thoroughly. Its lacking of detail and functionality

We love Rover and the people it's connected us with. There are 2 issues I have with the site: 1) We will find a sitter that we like at a rate that works for us. As soon as the sitter gets busy, their rates go up and we have to start over :( 2) IF a sitter cancels on you at the last minute - it's really hard to find someone else. The Rover phone # "Concierge" isn't all that helpful - they just search on the site for you and give you some names of others (which I can do on my own). You still have to pay for the difference and make all the connections. It would be great to have some sort of guarantee for cancellations and super easy backup plans. Also - we've used Rover a TON. Over 6 weeks already in a year and more this year. They really need some sort of loyalty program. I'm going to start looking at DogVacay to find sitters as well, but if there was incentive to keep me on one program, I'd use it. Maybe a free night for every 10 nights, or a $5 credit for every $100 spent....

I have used Rover twice already with 2 different people and have found them to be great. I was a little nervous at first not sure you can trust them. It turns out I have had great experience with Rover and will continue to use Rover with complete confidence. In my experience I prefer to speak to the individual who is going to be responsible for my dog before I book I don't just book them and ask questions later. I have been very happy and very lucky with the people I used. However I have run across people where you ask them to call you to discuss arrangements prior to booking with them and they don't want to bother calling you. I refuse to make arrangements with someone that hasn't answered my concerns prior to booking. I will continue to use this service but only with the individuals who will provide the service I am looking for.