Rover.com | Pet SittingReviews of rover.com

Sitters cancel last minute, causing issues

The intial process was easy. Got sitter set up. But then things went downhill fast: 1) Rover's payment system wouldn't take my credit card without changing the expiration date, so the card wouldn't go through. A friendly upper tier agent was able to manually submit my card number... THEN...out of the blue, I receive this email. My account cancelled, my reservation cancelled, my payment refunded. I would have been a better move on Rover's part to contact me, the customer, before their system did this. ---Begin snip--- We’re writing to let you know that your Rover account has been deactivated in accordance with section 4 of our Terms of Service due to inappropriate booking activity / inappropriate messaging activity, etc. Please note that due to the nature of this action, this decision is final and may not be appealed. We do monitor account creation on Rover and may close any additional accounts created in the future without further contact. Best, -- Brent Rover Support ---End Snip--- WHAT GIVES??? Update June 30: I replied to the email, found my account was closed automatically by their system. There was no problem. It took me a couple phone calls to find out I could reply to "Brent" and fortunately it was restored, but this is no way to work with your customers. And ya know, an apology would be appropriate. Maybe a reassurance Rover might have their tech people take a second look at their system that flags people and deletes them automatically, saying the action is irrevocable. But no, I have heard crickets from Rover.

Highly rated Rover sitter left my dog alone in his home with nearly 12 other dogs, allowing my dog to get attacked and hurt. No notification given that my dog was injured under their watch - never again! Neglect, yes. Abuse, possibly. Rover took swift action, not even close.

Their website is a joke. It gives "Phone number associated with another account" which is absolute nonsense and they know they have this bug on website. I contacted them, no reply. Absolutely useless time wasters. Will be booking direct by searching on google and avoid this.

Very disappointed ☹️ Was so pleased to find someone to pop to see my 2 Westies for 30 mins while I'm at work, only to find that I get charged extra for 2 dogs! Seriously??? One trip, open the door, they both have a wee, close the door. No extra effort at all required whether there be 1 or 2!

My dog sitter was great. Rover charged me an extra $60/ night for booking on a “holiday weekend”. Juneteenth was on Thursday, I booked for Friday & Saturday. What a scam, and my dog sitter didn’t even recieve that money.

She did not show up

We used a cat-sitter from Rover to watch our shy, sweet, elderly cat. The sitter was was well-reviewed and seemed to get along well with our kitty. It would’ve been for a long commitment, starting in late October 2024, as we were going abroad for about two months or so. Everything went very well at first, but about two weeks into the job, one evening our cat sitter left our front door OPEN instead of locking up when she left!! Not only did she put our home and its contents at risk of burglary or bad weather, more importantly, our cat escaped! He was missing for a month until a kind hearted Good Samaritan, who was not affiliated with Rover, found our cat, completely by accident and called my phone # on the collar. We had a happy ending, thank the Lord. However, it still was a complete nightmare being overseas, in a different time zone, and having to be distracted by her incompetence and try to clean this mess up, while grieving our cat whom we thought was gone forever! We were so blessed to have kind family and friends back home who helped out by searching the property, and even moreso once he was found… because we weren’t back home yet, and someone had to watch our cat now. All this resolution entailed sitting on the phone a lot at off times to get a hold of Rover’s customer support line. The customer service representative who was assigned to our case, Jon, was very kind and helpful. He is the only reason I am giving them 1 star. After our cat was found the cat required a several night emergency vet stay to rehydrate him and examine him for malnutrition. We did get those fees reimbursed, and I do thank Rover for doing right by us there. However, I think they should have offered more in way of compensation, since this was such a major screw up. I would never, EVER consider using their services again and I strongly recommend you avoid them if at all possible, especially if you will be far from home, and/or gone for a long while.