Rover.com | Pet SittingLoving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Lena
The app is so hard to use and even the website, not user friendly, but I did find a really good sitter that I use repeatedly. She's amazing.
Response from Rover.com | Pet SittingSep 7, 2016
Hi Lena, Thanks so much for your feedback. We’re so happy you’ve found an amazing sitter on Rover! That said, we’re sorry for any difficulty you experienced using the website or app. If you get stuck, check out rover.com/help for information and tips on using Rover. All the best, Courtney
Ron
too many conversations
Response from Rover.com | Pet SittingSep 7, 2016
Hi Ron, Thanks so much for sharing your feedback. You can change your notification preferences by logging in to your Rover account, selecting Settings, and toggling the options for text and email notifications. For more detailed information, visit rover.com/help. All the best, Courtney
David
Booking a boarding stay on Rover can be a lengthy process as many of the sitters/boarders do not keep their calendars up to date. This means a lot of wasted time exchanging with people who then inform you that they are not available. Most people are quite nice and do like animals, but some are clearly in it for the money and have poor hygiene when it comes to providing a clean location for your pet, and other use cages/crates to keep dogs separated, which really goes against the idea of finding a home for your pet while your away (might as well go to local kennel). Overall I've had a good experience, but it took time to find the right person.
Response from Rover.com | Pet SittingAug 17, 2016
Hi David, Thanks for sharing your experience. Your feedback is super important to us because it helps us get better as we move forward. So, even though Rover sitters are managing their own small businesses, we’re always thinking of new ways to encourage them to keep their calendars updated to improve experiences like yours. We’re so glad you found the right sitter for your pet. If you ever have questions or need help, check out our Help Center at rover.com/help. All the best, Courtney
Gary
I want to like them, I really do. But so many sitters are unresponsive. I've given up hope. Good idea, poor execution.
Don
Very good sitter and fair price, but abnsolutely terrible, user unfrien dly web site.
Response from Rover.com | Pet SittingAug 17, 2016
Hi Don, Thanks so much for sharing your experience. We’re so happy that you found a great sitter through Rover! If you ever need help using the website or to contact us, visit rover.com/help. We’re here for you 24/7! All the best, Courtney
drew
I reached out to three different sitters who all showed available. Two never got back to me and one said he was actually booked. Was hoping for a better experience. Potential is there.
Jenny
i love my dog walker
Kathryn
Failed to adequately provide information on fee structure and "add ons". Fee quoted on sitters page increased by $6 from quote on sitters site when I actually booked. I expect Rover take a percentage of the sitter's daily fee -- which they do -- but I was surprised that when I booked through Rover that they added an add'l $15.05 fee on top of the $43/per day fee I was paying. This additional "Rover" fee was not mentioned on their website or on the sitters profile site. Even my sitter wasn't aware that that this additional "add on" fee was being imposed and was surprised that they had increased his $37/per day quoted fee on his profile to $43/per day when I booked. Completely unexpected. They need to be more forthcoming in their marketing materials and with their fee structures. Misleading
Response from Rover.com | Pet SittingJul 22, 2016
Hi Kathryn, Thanks so much for sharing your experience. Our standard service fees, which remain at or below industry norms, help allow Rover to operate and continually improve to meet the needs of our growing community. We don’t intend for our fees to be misleading, and we appreciate your candid feedback. If you have any other concerns, feel free to get in touch at https://support.rover.com/hc/en-us/requests/new. All the best, Courtney
