Rover.com | Pet SittingReviews of rover.com

I am just not a hundred percent sure my dog was being walked each time I paid for. This made me very nervous, and in the end I decided to stop using the service. I did write to them to ask for some clarification on my Rover Cards, but they did not satisfactorily answer my questions. I will go through Yelp to find a local dog walker in the future.

My experience with rover wasn't that bad until a week before my business trip, I get a cancellation from my sitter letting me know he can't do it. Granted this was booked about 3 and half weeks before the date and my cat is very particular. So in my mind, I was thinking this was by accident. So I sent him a message asking what happen. He informed me his supervisor did a last minute scheduling with his schedule to take classes. This was not the sitter's fault but it was poor scheduling on the supervisors end. They should have looked at his schedule to see if he had the availability instead of putting a client in a bad situation. Supervisors need to have better scheduling training. At the end of the day, my sitter tried to find a replacement but I ended up finding my own person a few days before my trip.

****UPDATE**** Swapped to 3 stars. After mass confusion and some phone calls it was made right. Don't feel like it should have taken what it did to get a result. But I got one. I've never used this site before. I just moved to Texas and I didn't have anyone I trusted to watch my little dudes. Found a sitter whose profile I liked and took both the dogs to meet her and see her house. Got the stay request sent with the full charge. I sent a different time window or two... No pricing had changed... Settled on the days... Sent payment. Then went on my trip. It was a 10 day trip. On day 8 I get an email from customer service saying I owed them another $270. Claiming something about my second dog. Mind you this is 80% of the long stay completed and they're billing me after I've paid and dropped the dogs. Its the equivalent of me buying a car, taking it home and then the dealer ship calling and saying "we forgot to charge you for the radio, send us money". No phone call. No warning. Literally just 3 sentences in an email and then a bill. I replied saying I didn't understand it, wasn't paying it because it's not up to me to track their business accounting and the fact they just billed me without talking to me was terrible customer service. My account was brand new. I'd never booked before. We met... The bill was sent more than once. I paid it. I dropped them off. As a new customer you just slap a bill on. Then when I lay out how I see it... The response in short is "you messed up. We fixed your account. The sitter needs to be paid. There was a miscommunication." At NO point during any of this exchange was there an apology for anything... No phone call after I said there should have been one... No business acceptance of any errors. I'll literally never use this site again. Whoever is in charge of customer experience needs to get fired.

After the merger with dogvacay, we had difficulty getting the sitter paid (although rover had already taken our money from our bank). The sitter had to call numerous times; and we had to call and email before it was resolved.

My experience with Danielle excellent,but unfortunately thi weekend I need a sitter and nobody was able around to my area two persons I found it one never responded and another one we have to work with her hours and you guys charge me for a service I never have

The dogvacay part of this is exceptional. The interface between client and care giver on your site is more convoluted and much less user friendly. I suggest you take a more thorough look at how the dogvacay site differs from yours and perhaps you will find that you can incorporate the ease of their contracting caregiver to pet owner. Even after calling and voicing our displeasure we were told that this was your policy and we needed to get accustomed to it. Not the service or response that promotes your company.

My sitter is wonderful. The website app and interaction is in need of streamlining. Took one night off of the reservation and was charged for an additional night. took several days to get conformation it was fixed.

He started the calendar function does not seem to work well. The majority is sitters I contacted we're not available even though Rover says that they are available. Many are not willing to work with three dogs and it is very difficult to adjust the fees if the sitter or Walker wants to give a discount. That being said the sitter's that I have worked with were very good and matched their reviews.