Rover.com | Pet SittingReviews of rover.com

It was awkward and seemed as if “sitter” was not particularly interested in being present. Also, “sitter” complained about being underpaid and said he should have charged more. Not what a customer wants to hear when away from his home and pet .

I had a terrible experience with a dog sitter through Rover. While Trust & Safety helped me get a refund, they couldn’t guarantee she’d be removed from the platform. They even admitted that their background checks aren’t foolproof. The sitter invited a man to spend the night in my home without my permission. They also intentionally covered my home security camera with a plastic bag. After I asked the sitter to uncover it, the man she invited removed the bag, looked directly at the camera, waved, and deliberately placed a sex toy in front of it. I had to ask a family member to go to my home and remove them both. This behavior was a complete violation of my home, trust, and sense of safety. It also had serious consequences for my senior dog, who now suffers from a respiratory illness, mild arrhythmia caused by stress, and anxiety symptoms that had previously been well managed. The emotional toll on me was also significant. I felt helpless and overwhelmed—especially because all of this was happening while I was 10 hours away. All I wanted was for my dog to be safe. The sitter claimed to be experienced with senior dogs, but her actions were reckless and deeply inappropriate. High ratings and good reviews on Rover do not guarantee responsible care - I posted an honest review on the Sitter’s active profile and the review is not visible.

Rover does NOT have the sitters interest at heart what-so-ever. Ive been with Rover for ever 15 years and its been nothing but hell when a situation happens and you need rovers so called. " help" that we as sitters are told we pay for by the tremendous fee they take out of our cut but the help never comes and ive HAD IT! For those that dont know Rover takes out anywhere from 15-30% of our pay check. Those fees they charge you we never see.... even if we charge for pickup and drop off they take money out of that!!!! I had an emergency happen with one pet who went nuts... she damaged my entire house by her anxiety. I reached out to rover for the first time ever in 2022 as this was my first bad experience with a dog and they took over 24hours to find a new sitter. Even though this dog was a danger to my 3 year old at the time they took that long to find another sitter. They helped in no way with the damage of what the dog did to my window, carpet and baby gate and the sitter they transferred the dog to was not made aware of the issues she was having. In fact, the other sitter told me she wanted to have the dog the day before but Rover refused to give out my information until the next morning!!!! Last night, July 20ty, I was made aware again that they do not have the sitters back in anyway and zero protection. In fact, you pay them all this money for basically just the possibility of a job... A sitter canceled last minute and I have a strict policy on my rover account. The customer service Rep of rover told the Pet Parent they I could and should waive my cancelation fee because it was within 4 hours of getting a full refund and told the pet parent it shouldn't be an issue for me to do so. Instead of inforcing my clearly stated policy they encouraged the pet parent to make me feel bad and gulit me into waiving a cancelation policy... that I have set because I do this for a living not for fun and I have to have something if they cancel on me last minute as I can rebook that fast. Just watch out for yourself fellow sitters. Rover is only there to take your money and show your face to maybe get a job. Now with their new system of being a top sitter ( by how many jobs you have ) and those are showed first... who even knows if your actually getting advertisement at all!

I've been using Rover for years. Rover has now decided to have sitters charge more money during the summer months and on certain dates. This used to only be on holiday's. I am also getting charged for a full day depending on my pick up time, where it used to charge you only one fee for that day. Rover is also wanting an additional tip. The extra fees are out of control making it cheaper to find someone to dog sit without using Rover.

Rover seems to be nothing more than a website where sketchy individuals can be a pet sitter and advertise their services. The pet sitter. I hired did not come every day as contracted. Lied about coming every day by sending me Rover cards indicating they had been there when they were not. Came home a day early to find litter boxes overflowing, empty water and food bowls. Sitter insisted she was there when she was not. Do yourself a favor and make sure that you have a ring camera to verify. That’s how I discovered that she had not been there two other days in addition to the day I came home. Explained the issue to Rover and they did nothing. Made a review on Rover regarding the sitter and the review is not listed. Don’t be fooled by the reviews because Rover only posts the good reviews not the bad ones. Read the website, no recourse whatsoever.

Awful company, my account got permanently banned because a customer asked the name of my business which was it they tried to say it’s because of that and work was carried out but you can quite clearly see from the conversation no work was carried out and the last message was that the customer would have a think about it, suspended my account on the 6th June and the first I head about it was the 15th July because I wanted to confirm a date with a customer about meeting up and now have no way of getting in touch with them

Failure to hire competent staff to monitor conversations and make intelligent judgements. Uses unvetted sitters. Unprofessional and dangerous.

No help after property damage and subpar care from sitter. Rover will tell you to go hash it out with the sitter because they are independent contractors. Refused to give me a refund so I disputed the charge with AMEX.