Rover.com | Pet SittingReviews of rover.com

I am a new user of Rover.com and I find the 'hoops' a bit frustrating. The interface i find clunky and the emphasis on booking process when all i want to do is communicate i find it awkward and irritating. I don't like having to do work arounds! I do not find the process intuitive. I should not have to jump around so much to cancel a booking, for example. When I phoned HELP staff, I appreciated their patience and enthusiasm to get my problems worked out. I like the idea behind Rover.com and I will persevere with it.

I was with DogVacay before it was taken over by Rover.com. Since the takeover, the price has gone up. Now I have to pay extra to cover my sitter if my dog needs to go to the vet. That's one thing I really liked about DogVacay. Also, now my texts are only delivered to my sitter during certain hours. This is extremely inconvenient when I'm leaving on an early-morning flight or coming home on a late flight. My sitter had to give me his personal number to contact him. There might be more sitters on Rover now, but I don't care. I have one sitter that I trust. And Rover is removing services and causing inconvenience. It should be the other way around.

We used Rover while on vacation, and it was ok. Our sitter was great, but we don’t know what happen as Bandit was slightly different on the first day back home.

Experience was good, sitter was awesome, navigating web site a little difficult .

I’ve had 1 great experience with a Rover sitter. She is reliable and a true professional! Do your homework and interview as many sitters (meet and greet) before leaving your pet with anyone. I’m not sure if these sitters are bounded and thoroughly checked out by Rover. I’ve had Rover sitters leave my dog unattended and lied about and another who I had to hound for updates. Ask questions and don’t make assumptions you’re leaving your beloved fur baby with a “dog lover.” Trust your dogs tail!

The site has all of the features I hoped for (and even more - the GPS map is a nice feature as are the photos). The financial processing was smooth but overall I find the site a bit complicated to use - perhaps it is the order of the booking request and availability and then payment. I can't put my finger on it but it just isn't intuitive - also lots of emails and texts. I depend on the links in the messages to correctly navigate the site - without those i would be lost. Great employees, my comments are only geared to use of the site.

I had a problem with Rover the last time I used it . I extended my time with my sitter and instead of adding a day to my existing stay they billed me for two stays. It was fixed quickly but I don't feel that it should have happened in the first place.

The photos are inferior. I love the people that take care of our dog; I feel that he is safe with them and that he enjoys his doggie friends. While Rover.com is much like the previous company (dogvaycay.com), the photos on Rover.com are really poor resolution. Previously, with the better photos sent to me by dogvaycay.com I could tell whether my dog was happy, or not. It was enormously important, and a relief, for me to see that he was happy in the photographs, which was the basis for my opinion of the care-givers, and the reason why I continue to take my dog to them.