Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 513 reviews with 2 stars · Clear filters

Tess
Feb 18, 2026
Stop ignoring cats!!
The sitters are great. But the website form is only about dogs. Over years of using them, it's always a pain to navigate if you have CATS. I informed Rover but nothing is done. Then I get promo emails for dogs. How hard is it to add a picture of a cat to click on?? Do they promote dogs because they bring in more money? Lately I'm finding many cat sitters charging as much as dogs which is really outrageous.
Response from Rover.com | Pet SittingFeb 18, 2026
Hi Tess, thank you for sharing this feedback. We’re glad you’ve had great experiences with sitters, and we’re sorry the experience hasn’t felt as cat friendly as you hoped. You can create a pet profile specifically for cats, but we understand the aspect of the site, and emails can still feel dog focused. We’ve shared your feedback with our product team, as we’re always looking for ways to make Rover better than ever. If you’d like help reviewing your pet profile or email preferences, Rover Support is available 24/7 at (888) 453-7889. -Brittney
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Jim K.
Feb 18, 2026
don't work for them but hire the people
I am a dog walker and they never get me any work. I have given uip on them. But the people who are the dog walkers and sitters and really good people.
Response from Rover.com | Pet SittingFeb 18, 2026
Hi Jim, thank you for sharing this. We’re glad to hear you’ve had positive experiences with fellow walkers and sitters, and we’re sorry to hear you haven’t been receiving booking requests. We know that can be discouraging. Our team can share tips to help increase visibility and booking opportunities in your area. If you’d like to revisit your profile together, Rover Support is available 24/7 at (888) 453-7889. -Brittney
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Vanessa S.
Feb 14, 2026
Appalling customer service & unprofessional
Have used Rover for years as both a pet owner & pet sitter, with generally positive experiences until the end of 2025. Due to a glitch on Rover's system, my holiday pay rates were not applied and was owed around an extra £60 by Rover for this error on one cat sit - several msgs & screen shots later and still not been compensated 1.5 months later. Responses have been AI generated so screen shots & important info was missed. Additionally, subsequent drop ins (around 4/5 cat drop ins booked) I did were charged by Rover at £15 / £18 (standard rate + holiday rate) instead of the £18 / £23 on my Rover advert, and then a further cut was taken out of this pay, amounting to £6 instead of the £3 or 15% cut Rover usually takes out of every cat / dog drop in, dog board or walk. Absolutely fuming about this and the poor communication of Rover staff.
Response from Rover.com | Pet SittingFeb 16, 2026
Hi Vanessa, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feed back seriously. Our goal is to ensure every user has a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie
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Rualha
Feb 13, 2026
Nette App, teure Gebühren
Nette App, leider werden doppelt Gebühren abgezogen (Besitzer & Sitter) wodurch sich bei einem Preis von 150€ ingesamt nur 115€ auf dein Konto bewegen.
Response from Rover.com | Pet SittingFeb 13, 2026
Hallo Rualha, vielen Dank für dein Feedback. Unsere Gebühren unterstützen unsere 24/7-Kundenbetreuung und tragen zur Sicherheit und zum Schutz unserer Community bei und finanzieren auch unsere Rover-Garantie für ein sicheres Gefühl. Wenn du weitere Fragen hast, zögere nicht, unser Support-Team zu kontaktieren. Du erreichst uns jederzeit gerne über rover.com/help, per E-Mail unter [email protected] oder per Telefon unter +49 (0)3 05 68 37 201. Sophie
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Angelus
Feb 1, 2026
The messaging section in the app can…
The messaging section in the app can improve.
Response from Rover.com | Pet SittingFeb 2, 2026
Hi Angelus, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
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Customer R.
Jan 18, 2026
Lady acted like she really cared about…
Lady acted like she really cared about our dogs. Then when I asked her a question about billing because I was trying to see what percent she got to determine tip. She flipped out. Then went on some targent, about now wanting to be friends for life. Not sure where that came from. I make friends with any one I do service with especially someone thats caring for my dogs. She also stated she was good at what she did, but laid in bed for 5 out of the 7 days. I know ow.because I had cameras down stairs. I had to remove 5 star rating because I realized she was not who she perceived to be. Oh another thing, I was credited 10.00 for a lady that cancelled on us back in August of 2025. You claimed it was expired. Sad because in general people usually only go on vacation once a year. Also sitter focused on 1 dog more than the other 3.
Response from Rover.com | Pet SittingJan 19, 2026
Hi there, thank you for sharing this feedback. We’re sorry to hear how uncomfortable and disappointing this experience was. That’s not the experience we want pet owners to have. We’d like the opportunity to review this further and support you however we can. Rover Support can be reached 24/7 at (888) 453 - 7889 and would be happy to help -Brittney
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Mark
Jan 16, 2026
Terrible customer srvices team
I’ve been a Rover customer for regular dog sitting and, until recently, had no major issues. However, I received an email accusing me of making bookings outside of the Rover app, which is completely untrue. All of my bookings and communication have always been handled through the platform. What was most disappointing wasn’t just the incorrect accusation, but the tone and handling of it. I replied immediately to clarify, received no response for a period of time, and only later was told that I hadn’t done anything wrong and could continue using the service as long as I followed the rules. Rules I have followed from day one. There was no apology for the false accusation, no acknowledgment of the stress it caused, and no sense that my custom was particularly valued. For a platform built on trust between owners and sitters, that feels like a miss. As a result, I’ll be looking at alternative options for regular dog sitting going forward.
Response from Rover.com | Pet SittingJan 20, 2026
Hi Mark, thank you for reaching out and we apologize for the way that this messaging came across. Periodically we may send a reminder to pet sitters and pet owners about our terms of service, and the benefits of keeping bookings on the Rover platform. We appreciate all you do for your clients, and we look forward to continuing to maintain a strong partnership with you and your business. Please don't hesitate to contact us if there is any other ways that we can support you. -JC
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Mathilde Q.
Jan 15, 2026
Mes 2 expériences avec Rover ont été…
Mes 2 expériences avec Rover ont été plutôt mauvaises. Les pet-sitter ne restaient jamais les 30 minutes de visite prévues dans le tarif. Rover ne contrôle ni le nombre de gardes simultanées pour un même pet sitter ni la durée des visites. Résultats : certains pet-sitter se font un business au détriment du bien-être des animaux.
Response from Rover.com | Pet SittingJan 15, 2026
Bonjour Mathilde, nous sommes sincèrement désolés d'apprendre que vous ayez vécu cette expérience. Bien que cela ne corresponde pas à l'expérience habituelle sur Rover, nous prenons vos commentaires très au sérieux. Si vous avez besoin d'aide pour trouver une garde d'animaux, n'hésitez pas à nous le faire savoir ; nous serons ravis de vous aider. Vous pouvez contacter notre équipe d'assistance Rover au +33 805 11 87 47. – Lexie
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