Tammy W.
Explained everything
Explained everything. Clearly and precisely.

RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Excellent

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Showing 171 reviews with 5 stars · Clear filters
Tammy W.
Explained everything. Clearly and precisely.
Huet “YHUET” Financial S.
The professionalism and fast response of Alex. He must get a salary increase.
Connie
Melissa was very helpful in helping solve my issue. She was knowledgeable and caring. I felt bad when I kinda took it out on her for your very POOR customer service phone number where I could NOT get a representative with the help I needed. You should think about re-working your customer service phone number so someone could press 0 to get a person for help.
Alex B.
Alex was very knowledgeable, kind and helpful!
m.r.c.
Very helpful. She was able to fulfill what I needed.
Sean M.
The agent that helped me anticipated my questions and assisted me in getting a mortgage payoff letter. He answered my questions and ones that I did not even know I needed to ask. It was a great experience and he did a great job.
Andy /.
The waiting time in the cue was a tad long. The Rep was very nice and helpful. I do appreciate the good service.
Ed S H.
Needed help with the web page because of browser problems. The agent was patient and helped me get it resolved.