RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Unfortunately, there is not "0" rating. As a business executive and homeowner for 50 years, and at the risk of hyperbole, I must say this is the most poorly managed, if not criminal, organization I have interacted with. Despite all their exhortations about providing excellent customer service, it is terrible. This is the second time I have had the misfortune of a home mortgage being with them. When I learned that my current bank loan had been acquired by RoundPoint, I groaned. Not again, please god. Sure enough, despite paying on time by automatic withdrawal from my checking account, I get a notice of no payment. I have been trying with no success for SIX MONTHS to resolve whatever the issue is. Attempting to do this on the telephone is impossible--different responses, different amounts of money supposedly owed each time. I finally received an "escrow analysis" I had requested. A computer print out, the type was so small and faint that neither I nor my accountant could read it, even with a magnifying glass. I was told that was all that was available. I could go on and on, but eventually I wrote a letter including my documentation of my escrow amounts for taxes and insurance and requesting a written explanation from them why their amounts are different. I sent this to the CEO, CAO, head of servicing and a supervisor two months ago (it's impossible to find any of this information on their website, nor would anyone provide it on the telephone). So far, silence. I received a "secure" email from RoundPoint, but by the time I saw it during the day, the short time frame for opening it had expired. I can no longer get into my on-line portal because I lost my password and the system has some glitch that prevents me from creating a new one. I have now hired a lawyer and filed complaints with state and federal agencies. I can only hope that whoever the incompetent and/or criminal individuals running this organization get their due.

RoundPoint Mortgage and RoundPoint Mortgage Servicing are unethical and I believe criminal. I have always paid my mortgage payment one month in advance. But when it was sold to RoundPoint, they would not send my next month's bill until a week or ten days before it was due. I always paid this bill immediately, but sometimes due to USPS delays, it would not arrive until after the first of the next month. RoundPoint then charged me a late fee and would not refund these fees. They also began erroneously charging me an entire monthly fee that I had already paid and, despite showing them that I was completely up to date by presenting photos of my payment checks, they denied my appeal. And since I refused to pay this double fee on my statement, they then continued to bill me late fees. I eventually became so upset about this that I paid off my loan and all unfair charges completely just to be rid of them. Even so, after paying my mortgage completely, I got at least one monthly statement from them and solicitations for me to purchase homeowner's insurance through a company they are associated with. I am now in discussions with an attorney about suing them, and I intend to have the same discussions with the County Attorney about criminal prosecution. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY! THEY WILL STEAL MONEY FROM YOU! Thank you.

The bank where I had my mortgage sold it to this company, rude/unprofessional customer service, I had my own escrow with previous lenders and Round point push you get theirs and is always looking for ways to penalize you. Do not recommend it, terrible mortgage company

Absolute scammers. Just opened a case with the CFPB and BBB. Also looking into lawsuit options. Had an insurance claim. They conducted an inspection that came back 100%. Agent confirmed inspection passed and insurance funds will be released. A week later, I get calls from inspection companies saying Roundpoint has scheduled more inspections. They apparently screwed up some paperwork and now want to hold my insurance funds another couple months. Timeline I was given: “After inspection, we will take 3 business days to review, 3 business days to release the funds, then it takes us at least 30 days to mail it to you.” Stay away. Customer service is utterly useless as well. Edit: they replied with typical copy/paste response and they have 0 intention of actually resolving the issue. I’ve been promised a manager call as well but nothing so far.

Business practices are shady at best. they changed my autopay amount, leaving a balance. did not accept my next autopay. Did not tell me about this as it is against company policy to leave a voicemail? What? And the couldn't email me because it seems that is just for sending advertisements to look for lower insurance rates. Customer Service was a joke. 25+ minute phone call with the rep just repeating herself. Flag Star Mortgage, which was a GREAT company, sold my mortgage to this incompetent company. I can't wait until they sell my mortgage to someone else. Stay away from this company, if possible. if your mortgage is sold to them, be diligent and check your account often on their website.

This company is a borderline crook. My refi origination was in 2019 for 2.5% with a private finance company. It was a non escrow contract mortgage in which I paid my insurance and taxes early and quarterly. It was held by 3 different companies, which I never had a problem with. Roundpoint purchased the mortgage in 2020 and it's been one nightmare after another. They first claimed their mail was being returned. Then they wanted me to prove I had HO insurance and flood insurance. I uploaded the policy and declaration pages to them on 10 different occasions and they claimed they never received them. My flood insurance is provided in my HO policy which is specifically states. They sent me messages stating that if I didn't provide proof of insurance they would purchase a policy for me. I called them about this and was told it was rectified. They then pay my policy for the year (I paid quarterly) and stated that they had to create escrow on this account because of this, even though my policy was active. I recently called them about an email they sent claiming i would receive an update to my escrow account. They stated that according to federal guidelines they are now including an escrow account to my mortgage and have to collect the required funds to fill the escrow as required by Freddie Mac. This is a private mortgage and not backed by any government agency. They are not telling my my new payment every month will go from $460 to $1400. This is a scam, I am in the process of getting the SC states attorney involved with this because I believe they, by law are not allow to do this. Everything about this company smells of fraud!!!

Pray you don't have to call customer service. The call center is in India and the "help" was barley understand able. It took 30 minutes and a transfer to a supervisor to resolve an issue that should have taken 30 seconds.

If I could leave zero stars I would. Our mortgage was transferred to Roundpoint. We found out earlier this month. We found out several months after this had happened. There was a “mix up” with our previous provider and our mailing address. After calling Roundpoint we discovered they reported us “late” to the credit bureaus and they had our welcome letter and all other mailers they sent which came back as “undeliverable”. Digging deeper we asked why we never received a phone call, email or a voicemail. We were told they do not leave voicemails. And the number that was provided shows up as spam on our phones so we had no clue who was calling We have been waiting on a “decision” for a week to redact our “late penalties” with the credit bureaus. As a result this has ruined our credit and is impacting us on a home purchase. Stay away! You get the runaround on the phone and everyone you need to talk to is unavailable for days or they are “not allowed to interact with consumers”