RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

I am writing to express my dissatisfaction with Roundpoint Mortgage due to their deceptive practices and poor customer service. Firstly, Roundpoint Mortgage's emails, including critical updates about my mortgage, are consistently sent to my junk folder. This issue is exacerbated by their frequent sending of irrelevant promotional emails, which likely causes important communications to be flagged as spam. Unbeknownst to me, my mortgage payment increased due to changes in taxes and insurance. Roundpoint Mortgage failed to effectively communicate this change, resulting in my unawareness of the updated payment amount. Consequently, when I made my next payment, Roundpoint applied the entire amount to the principal only, without covering the adjusted taxes and insurance, and then charged me a late fee. When I contacted their customer service to resolve this issue, they were unhelpful and dismissive, stating that it was "impossible" to refund the $64.61 late fee. This response is unacceptable, as their failure to properly notify me of the payment increase directly caused the issue. I demand that Roundpoint Mortgage refund the late fee, improve their email communication practices to prioritize critical mortgage-related updates, and cease sending excessive promotional emails that clutter inboxes and obscure important information.

Roundpoint mortgage has been nothing but frustration. Our mortgage was sold to this company. We purchased our home in Feb 2024 and we were flooded in hurricane helene in Sept 2024. Since then, they have held our insurance claim while I shell out thousands to fix the house out of pocket. They require contractor affidavits which I have supplied, I have sent receipt after receipt to prive how funds are spent, emailed every explanation they ask for. Yet, they still are holding the money. They say every time I call that they are noting the file and escalating this case. No response to my emails. No phone calls. No explanations. Just impossible hoops. I do not recommend this company I already emailed customer resolution 3 months ago and have gotten no response

We sold our house in March of 2025 and have been waiting since then to receive our escrow excess check after our loan was paid off. I've heard nothing but BS excuses every time I call, from reps who are rude and barely speak English. I didn't choose this ridiculous company to service my loan; my mortgage was sold to them. From all of the reviews I've seen, I'm not the only one who has experienced their horrible customer service. Update: since writing a review, now they've tried to make it all better by giving me an email to contact, yea, that will help.

RoundPoint misapplied my payment. I should be paid ahead but instead I'm told in $56 past due and a $68 late charge they will not waive. The staff are rude and unhelpful. Avoid this place if you can!

Roundpoint Mortgage has demonstrated highly questionable business practices. They acquired my loan from my previous mortgage servicer on October 1, 2023, and since that time, my monthly payment has been consistently and inexplicably increased. Despite making the required adjustments to address any escrow account shortages, their projected analyses continue to indicate substantial payment hikes. Additionally, their customer service is disorganized and ineffective. Each representative provides conflicting information, creating unnecessary confusion and frustration. When requesting to speak with a supervisor, one is subjected to excessively long hold times, often without any meaningful resolution. I am formally requesting that my mortgage payment be reinstated to its original amount. I have satisfied the escrow shortage in full, and as such, there is no justification for the increased payment amount. Should this issue not be corrected immediately, I will have no alternative but to pursue formal complaints with the following regulatory agencies: the Department of Financial Protection and Innovation (DFPI), the Consumer Financial Protection Bureau (CFPB), the California Attorney General’s Office, and the Federal Trade Commission (FTC). I trust this matter will receive your immediate attention to avoid further escalation. Based on my experience, I would strongly advise against doing business with this company.

We apparently did not get the insurance coverage date covered in time, so there was an 8 day lapse in coverage. This was 2 months ago. Now they want to charge us for those days for insurance in the past. Even though we are covered currently with a policy.

If I could give zero stars, I would. This mortgage company has made what’s already a difficult time even more frustrating and stressful. After our home was affected by a flood, our insurance paid out the claim—but instead of releasing the funds so we can repair our home, this company has done nothing but stall and make excuses. Every time I call, they claim they're missing a document that I’ve already submitted—more than once. They even cancelled my inspection the day of, and I only found out because I called the inspector myself. Turns out, the mortgage company cancelled it without notifying me. When I followed up, they again said they were "missing documents"—the same ones they’ve already received! Their idea of "scheduling an inspection" apparently means waiting 5–7 business days just to schedule it, which is completely unacceptable given the situation. It feels like they’re doing everything they can to delay releasing the funds—probably so they can hold onto the money and collect interest. This company is disorganized, dishonest, and clearly not acting in the best interest of their customers. I would not recommend them to anyone. If you’re dealing with disaster recovery, the last thing you need is a mortgage company making it worse.

I have called your 877-426-8805 four (4) times regarding my account. I have spoken to 4 different Roundpoint personnel. None have been helpful. I have not received any of the information requested (below), and all I do get is delay, delay, delay. Mar 17 Spoke with Paulie-He said it would take a few days and also suggested I put my request in an (below) Mar 20 Spoke with Ton-He stated that my requests would be completed and emailed to me by Mar 26. I complained about the delay and he had no answer. Mar 26 Spoke with Jasmine-She stated this was a "complex issue" and it would take until April 4th to complete. I asked to speak with a supervisor, and she stated one was not available, but one would call me within 24 hrs. No one ever called............ Apr 03-Spoke with Jazz, he informed me he could run a payment history form Jan 20204 to present and that would take 3 business days. Then my request for an escrow analysis would take an additional 10 business days This is horrible customer service. I would like this issue to be escalated and the requested information delivered immediately.