RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

As a real estate agent I wish my buyer had NEVER contacted RoundPoint. Terrible response time, emails about items not related to our transaction, and answers that conflicted with real estate practices. Always wondering if they'll meet, or are aware of contractual deadlines. Avoid. Contact a local brick-and-mortar lender or you put your purchase in jeopardy.

They are illegally telling me that as the surviving spouse I cannot sell my loft to anyone other than a family member unless I refinance. This is a scam. It also took me 3 attempts to get them to change the auto pay to my bank account.

These guys are terrible-- apparently, if they send an escrow increase notice in the mail (not sent certified mail or even signature confirmation), so there is no way either of us can know whether that information reached me (of which it did not). I asked about having the late fee removed, and they said that if it wasn't "their fault", then they will not refund it. They don't care if it wasn't my fault either, having never received the correspondence. So they are cool with penalizing their customers for something they were not willing to put any real effort into (i.e. sending a notice with documentable proof-- signature confirmation/tracking/anything proving delivery-- that the customer received the notice). Guys, this is a terrible mortgage company. Refinance or pay off your mortgage ASAP, unless you like being treated as if YOU as the customer are there to serve them, not the other way around. Update: It’s almost comical that they replied, as if they plan to get in touch to get this resolved. After putting up with the first snotty woman that I spoke with (and when it was clear that she wasn’t going to help me), I asked to speak with a supervisor. She then started telling me that they would tell me the same thing and started to go over exactly what she just told me. I told her that I didn’t care, that I wanted to talk with a supervisor. In which she STILL proceeded to detail what she just told me for the past 5 minutes. I just hung up and called right back, as I was done dealing with her. The second woman promptly placed me on hold for at least 20 minutes before a supervisor was able to come on the line. And as expected, they care nothing about actually helping— just saying “this is not Roundpoint’s error, so the late fee will apply.” This is the same mentality as so many of the “big banks” that likewise suck to no end. I will be SHOCKED if I actually hear anything from these Yo-yos. But if this message is still here, then you can be sure they are just trying to not look like the cowards they are, hiding behind their late fees and douchbag ways of treating their customers like cow dung.

Absolutely terrible mortgage servicing company. They have one job and cannot even do that. Failed to correctly handle escrow of taxes. Service reps cannot do basic mortgage math and will try to commit mortgage fraud if you consult about things like refinancing.

My mortgage payment didn't go through for some reason. I never got a notification that it failed. I never got a notification that the payment was missed. So, I was surprised when my first contact from RoundPoint Mortgage was a phone call saying the payment was late and that I had accrued ~$100 late fee charge. That's ridiculous. Again, no notifications from them prior to that. I had no idea that my mortgage was unpaid. This should be illegal. Why are mortgage companies allowed to sell my mortgage to other companies. I didn't sign up for RoundPoint, but that's who I ended up with. This isn't right. Bad service.

I applied for a forbearance on my mortgage with RoundPoint Mortgage. I received a letter granting a forbearance dated July 25, 2025. The second line of the letter indicates the forbearance was accepted – “Based on careful review of the information you provided, you have been approved for a Forbearance Plan”. There is no mention of a condition to the acceptance. However, there is a requirement to accept the forbearance by Aug 1 hidden in the middle of page 3. I don’t remember when the letter arrived, but it was after Aug 1 deadline. This is deceptive trickery. Also, RoundPoint’s website showed on Aug 8, 2026 that the payment due for the month of August was $0. Therefore, I canceled my scheduled monthly payment. On Aug 21, 2026 I received a phone call asking me when I was going to make my payment for the mortgage. I explained I was in a forbearance and no payments were required. The representative explained to me that since I didn’t accept the forbearance it was canceled and I was now late on the payment and I had a late fee too. I asked to have the late fee waived. Since the forbearance condition was unknown to me, and the Aug 8 website showed no payment due, I think this is reasonable. RoundPoint Mortgage disagrees. They claims they made no error. Therefore, I was denied a late fee waiver. I received notice that the forbearance was revoked on Aug 25. This is after the late fee was charged on Aug 18. The letter was dated Aug 15. Did it take 10 days to arrive or do they back date their letters? Regardless, how can they justify charging me a late fee before I receive notice that the forbearance was revoked? It is wrong to offer financial help, in the form of a forbearance, and then through a hidden condition revoke it. I thought I didn’t have to make an August payment. It is wrong to restore that payment requirement suddenly without informing me and then add to the injury by charging me a late fee. I want the late fee of $94.56 refunded. I also want better clarity added to their process. Other customers shouldn’t be tricked by the hidden forbearance condition. I have since received financial assistance from my parents to hold me over while I sell other property to obtain money to pay the mortgage while I seek employment. This is difficult for me and a burden, but I don’t trust RoundPoint Mortgage. At best they are poor communicators; at worst they are tricksters. Regardless, they have no interest in providing genuine mortgage assistance.

Unhelpful customer service that can’t actually help resolve issues. Just repeat the same script over and over again. Predatory fee practices and they changed their policy to avoid them having to remove fees. No options for escalation and resolution other than “submitting an internal complaint” aka they won’t do anything.

Tried to set up my account on their website using the loan number they assigned to me, but the website is misleading and unable to work. I received terrible customer service with an attitude. I need to find a new financial service to get away from this unprofessional scam company