RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Very helpful, professional and nice customer service

My experience was great, because of friendliness and courtesy

I had two conversations (1 call and a transfer) with 1st Arturo in Insurance who forwarded me to Rosa in Cust. Serv. BOTH were extremely helpful and went our of their way to resolve all aspects of my issues. I feel confident that they will be resolved in the 60 boarding grace period. Every Roundpoint person I have spoken to has been professional, knowledgeable and a problem-solver. On the other hand, Roundpoints bot is a disaster. Nasty off the wall threatening emails and letters. Phone bot is little better. At least phone bot does not sign off saying Roundpoint is also a collection agency like Mr. Cooper does.

She was very professional and courteous.She took time to hear me out in the current status of signing sales contract on my property. I informed her I didn't make payment on 30th. The app would not allow to make payment.

The representative was very helpful and knowledgeable and answer all my questions

Alex was really helpful, informative and polite.

Alex was very professional and helped support my questions

Very professional, caring and curteous service.