RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

AVOID ROUNDPOINT MORTGAGE AT ALL COSTS! This is the 4th time they have intentionally held on to my insurance repair check. On the last 3 phone calls to them, they missed their promise date of arrival each time and they continue to push out the date even more. It has been months now. They refuse to allow you to talk to a supervisor. The last time they placed me on hold for a supervisor for 2 hours; only to pick up and say they will have to call you tomorrow. And of course they never called.

I called Roundpoint service center to find out what I needed to do to change the ACH (Automatic Clearing House) mortgage payment bank draw from one bank to a different bank. I asked if there was a form to fill out. They said that since there was an active ACH in place, I needed to email in a letter of instruction with all the information on it to make the bank ACH change. I said I would not email "the hacker's guide to my bank information" via unsecured email and I was surprised that they asked me to do that. I asked if I could physically mail them the letter and they said yes and gave me the address. I printed out the letter and included all the information for the change including a voided check of the new bank to draw from. I even wrote "ACH Update" on the letter like they instructed me to in the upper right corner. I left my phone number if they needed to contact me One and a half months later, I receive a certified letter from Roundpoint telling me they will be starting foreclosure process AND they put a bad report to all the credit reporting agencies! I phoned the customer service department and after telling me I should call my new bank to see if it was my mistake (I did call and it was not my mistake), the rep figured out that Roundpoint typed in an incorrect account number so my new ACH never happened. That representative said they would correct everything and also send corrections to the credit reporting agencies because she acknowledged it was completely Roundpoint's error. A week later I receive yet another certified letter telling me "Despite our efforts, we have not been able to reach you" and they were still foreclosing. The same day I received a separate letter telling me they cancelled my ACH for one of several reasons, none of which applied to me. I called the service rep again today and they argued with me that I needed to fill out their FORM, (not the letter they required earlier) because my ACH had been cancelled. Bottom line, I spoke with two representatives, including one "resolution specialist" who blamed me and wanted me to fix the multiple errors that they created. The resolution specialist told me if I just "did what they said", I wouldn't have to spend as much time on the phone with them. I followed ALL of their instructions explicitly and it took TWO MONTHS to try to correct the mistakes that they made. Their stance was to blame me. I still don't even know if they will correct my credit report or not but I have asked Roundpoint for a letter stating their mistake and that they have corrected my credit report. The rep said it could take up to 30 days. We'll see.

this place is horrible. i made my payment and they sent it back. they are playing games.I don't even know why my previous mortgage company sent me to this place. SOOOO MADD

Worst customer serving ever!!!! Keeps you on hold for ever then said they would call my back this was two days ago. I sent in a payment for the shortage and they put it to principal and still increased my monthly payment. Unbelievable terrible company. Not my company by choice they bought my mortgage.

This company honestly deserves less than a 1-point rating. I called in to get clarification regarding an unexpected increase in my monthly payment. The customer service representatives were not able to provide any resolve and when I requested to speak with a supervisor/ Escalation Dept, the representative was extremely unprofessional and rude. Horrible Service!!!!

They refuse to admit that I have my own homeowner's insurance. Every month, they try and bill me and I have to waste time on the phone with them. A worthless company that doesn't give a shit about their customers

They refused to work with me on one payment after paying every single payment on time for 8 years. It was clear from talking to them that they do not care about their customers - especially in the current difficult economic climate. If you want a company that cares about it's customers, You definitely do not want to choose Roundpoint as your Mortgage provider as they could care less

I called because I am a DHS employee in furlough mode for help and they say they offer a deferment, but I wasn’t allowed to get one. They said I would have to file our forbiddance for three months and take a hit on my credit score and that I couldn’t refinance unless I refinanced for a much higher rate so basically they just want you to either refinance or take a hit on your credit. They were no help whatsoever the company my mortgage was with before them. Mr. Cooper was so much easier to deal with and not trying to shake me down.