RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Over the course of the last several months I have spent well over 3 hours on the phone with multiple reps trying to get bi/weekly automatic payments (I.e every other Friday) set up. This is not that difficult. Yet this servicer cannot seem to get it right. I’ve filled out every form multiple times, and am even trying to OVERPAY on my account, and they continue to misallocate my funds telling me I’m a month behind when I’m reality I’m a month ahead. No one in the organization will respond to emails for a call and in all the calls I’ve made I’ve only experienced one rep who was any good (but still did not fix the issue). Even as recently as yesterday I’ve sent 3 emails with absolutely no contact in return. I’m hoping writing a public review will at least prompt someone over there to respond!

Today, August 24, 2021, marks the one-year anniversary since I refinanced my conventional home mortgage held by RoundPoint Mortgage Servicing Corporation. I am still waiting for the return of the $3839.24 that had been held in escrow. I have called and emailed RoundPoint no fewer than 25 times over the past year and have wasted at least a dozen hours (maybe 2 dozen) in efforts to get back my money. RoundPoint claims they sent me a check (on November 2, 2020). The fact is that I never received that check. For months I have been jumping through the hoops they have put before me. I have called and emailed my “Customer Advocate Specialist” countless times. She just continues to stonewall me, saying she is expediting the matter and that she is waiting to hear back from their fraud department, or that it’s still being processed, or asks me to fill out more paperwork (often the same form yet again). Their treatment of me and my case has been utterly unforgiveable. I honestly believe they are guilty of embezzlement.

Roundpoint Mortgage Servicing was our Mortgage Holder and in May of 2018 they sold our Mortgage. In February, a payment that was supposed to go to our new mortgage service provider was inadvertently sent to Roundpoint. When I learned about this I called them immediately and they said it would be 30 days before it would be sent back. I was upset but oh well, my mistake. After hearing that and letting 30 days pass, I called to see what happened and they said "we never received money from you". Now I'm mad. I eventually got an email saying that the money was sent electronically on March 21st. Still don't have it and just found out that it will be yet another 30 Business days before I get it back. Don't ever do business with these folks. Like I had a choice. In my opinion, this is unscrupulous business practice.