RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Absolutely awful interaction with their robotic phone system. It sent me in circles countless times, and when it didn’t like the options I selected it would disconnect the call. This meant I had to call back and reinput all my loan information every time it disconnected for me. Absolutely revolted, and it was obviously put in place to make calling services harder, just to save a buck. Terrible experience, calling them is always absolute hell. Edit: they advised below that I reach out to them. I did, and it’s now been almost 2 weeks and they haven’t even responded. I don’t know whether it was malicious placating, or incomprehensible ineptitude but this is horrendous. Just all around customer service from a loan servicing company.

This is the first month that the old mortgage had moved to Roundpoint. In my first interaction today to gauge how their service differ from Mr Cooper, i dont see an interest in extending help. I asked that i will be missing this months payment, and see what they can do to help me. And i felt the wall right away dropped between us that there seems no way they can help me, and that is enough for me to see the level of assistance they can extend. I am in shopping for the next mortgage company.

Roundpoint misapplied my escrow payment, claimed they did not know where to put the money I sent which was to cover the escrow shortage after their annual analysis. They refuse to remove the adverse credit report even though it was their mistake.

Absolutely terrible user interface and call center experience that made speaking to a human impossible. My account came from another company and I needed to change my autopay bank information, but found that the bank they're pulling from "does not exist" therefore I cannot change anything. ...with all the 5 star reviews here, I'd imagine Roundpoint has a thumb on the review scale here - I could give 0 stars if I would.

We paid off our mortgage May 9, just a week or 2 after servicing was transferred to Roundpoint. 51 days later we are STILL waiting for return of our overpayment and escrow funds, which were promised "within 20 business days of payoff." Three phone calls and over 2 hours wasted and we were told a check was mailed May 23 (36 days ago) and that if we want to request a stop-pay and reissue of the check we have to wait 10 business days (2 weeks). Completely unacceptable. I was charged interest for every single day I owed money on my mortgage loan. Roundpoint has now had OUR MONEY for 51 days....we can't even get that, let alone interest we are owed.

Mi experiencia fue la peor en esta llamada la agente Sasha tuvo muy mal trato hacia mi persona. Yo llame porque me estaban cobrando por un pago atrasado cuando yo hice mi pago a tiempo y le dije q tenia mi número de confirmación aun así hizo muy poco o nada por ayudarme como cliente estoy muy triste 😞 y decepcionado.

Round Point purchased my mortgage from another company. My experience has been very frustrating. I went onto their payment platform and made a scheduled payment. Instead of taking the money from my account on the scheduled payment date they tried to take the money from my account that day. I called and after great difficulty was finally able to speak with someone and was told that is just an issue with the software and there was nothing I could do. I have made multiple attempts to pay the mortgage and have had issue and after issue and now my payment will be late and will post negatively to my credit and I have been given hundreds of dollars in fees between round point and my bank.. This is the first late payment I have had on my mortgage in the years I have had it, all due to their awful services. I am having my mortgage bought out by another company immediately as I refuse to work with a fraudulent company like Round Point Mortgage.

Everytime I call it's the same thing. I call to get an answer to a simple question. I have to first go through an automated machine that asks several questions. Then I get transferred over to a representative that asks me more redundant questions. They ask me if I live there and if I want to keep the home. They ask me this every single time I call. And the thing is a am calling to ask a question about making my payment. Then they talk to you in circles and drill you as to why your payment is late, if even for a few days. This last time i was so stressed and irritated 25 minutes into the call, that I just hung up. It took almost 30 minutes to try to get a 1 minute question answered, which never got answered. This is the reason I try to avoid calling Roundpoint customer service.