RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

My mortgage has been bought by 4 different companies; Round Point Mortgage has been the most difficult to work with by far! No custom payments beyond the 15th of each month, if you are auto payment DO NOT choose 13th-15th because if it is not in their account, they will charge you a late fee without notification (holidays and weekends play a factor). This was never the case with other companies. Also, my home was appraised by a certified appraiser, and I wanted to use that to remove the mortgage insurance. I was told no because they needed to use their own appraiser. Talk about money grab and not sure how that's legal. Please sell my loan ASAP.

Do NOT do business with this company. They bought our mortgage and since then, we have not had one correct mortgage statement. We have until the 16th of each month before we are "late". They blame us for not mailing our mortgage earlier because their system sends out statements on the 6th or some bs. NOT ONE CORRECT STATEMENT IN A YEAR!

The person who called me began to raise his voice at me on the phone,

Never use this company if you can avoid them. Unfortunately, I have no choice. My loan was sold to them, and they are at least 30 years behind my old mortgage company. No app (but they just told me they are supposedly finally making one), such a difficult website to navigate. Their latest ridiculousness is that they are charging me to buy homeowners insurance even though I already have my own. They asked for proof, which I provided. A few days AFTER they received the verification is when they decided to purchase the insurance. Just stay away if possible. Worst customer service.

Using their publicly available information, I used my bank to create a bill-pay profile. I made three partial payment tests and in each case the monies pushed from my bank to Roundpoint was mishandled. My payment Logic is set to Prepayment, which means all payments should go to the current mortgage payment and up to five additional payments. BUT, Roundpoint mishandles these payments by applying them as Principal only payments. Even when they correct each mistake their system just converts it back to Principal. I have ZERO confidence that I can make a mortgage payment. If this were not bad enough, their telephone tree keeps changing and as of this morning you cannot reach a live person, or even a queue to a live person. My mortgage is going to go into default because of Roundpoint.

Tehvin,his attitude as a customer service is terrible and rude, he shouldn't work on this position.

My home was reassessed at $50k less than before so my taxes were greatly reduced. However, roundpoint keeps charging me over $200/mos in taxes and STILL claims my escrow is short by over $800 though I only have taxes & PMI in escrow. I should only owe $100/mos for taxes not $200. I’ve called several times and keep being told it’s taken care of. This month they tacked another $10 to my mortgage put saying it was for the escrow analysis. The lady I was on phone with this time wouldn’t listen to me and kept talking over me and interrupting me. I’m in the process of having taxes taken out of escrow so I can save over $100/mos and the $800+ they SAY I still “owe” for taxes. According to my tax bill from the county the spring taxes are paid in full and I only owe a little over $600 in the fall but I’m still paying $200/mos for “taxes.” Biggest sham ever and should be illegal! If I can’t get anywhere with having my taxes removed from escrow I will be consulting an attorney to resolve this for me. I have wasted countless time on this and nothing has been resolved! I was told my escrow pyt actually went down but I hav not seen it reflected in my monthly payment. It increased by $10!

Has nothing to do with the rep.