Maryann N.
The assistant was courteous and…
The assistant was courteous and provided information quickly and completely.

RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Investments & Wealth · Mount Pleasant, South Carolina
Excellent

Investments & Wealth · Orangeburg, South Carolina
Excellent
Investments & Wealth · Seneca, South Carolina
Excellent

Investments & Wealth · Charleston, South Carolina
Excellent
Showing 171 reviews with 5 stars · Clear filters
Maryann N.
The assistant was courteous and provided information quickly and completely.
Dr. H.
My representative was so knowledge and nice. After several calls she was the only one that gave the correct information for what I needed.
Response from RoundPoint Mortgage Servicing LLCApr 13, 2023
This is excellent to hear. Nothing makes us happier than learning about how we've made our customers happy. Thank you for sharing your experience with us!
Vicki
I spoke with 2 amazing representatives (Alex and then Rubinoff)! Listened, kind, knowledgeable and did not leave until the issue was solved. Thank you
Response from RoundPoint Mortgage Servicing LLCApr 13, 2023
We love to get feedback like this! We're so glad your experience with RoundPoint was so great. Thank you for sharing this information with us. We will share your feedback with our teammate and recognize them for the excellent customer service they provided. Thanks again!
Snazzy S.
Professional service, timely response, friendly and knowledgeable. Thanks!
Response from RoundPoint Mortgage Servicing LLCApr 13, 2023
We are so happy to hear about your experience. RoundPoint is committed to great customer service, and we appreciate you taking the time share this feedback with us!
Teresa G.
The represntative was very helpful and able to answer all my questions.
Jesus P.
A great help to me
Daniela C.
The representative on the line was very kind, patient, and knowledgeable. My mortgage just got transferred to RoundPoint so this definitely starts us off at a good experience. I hope that if I ever have any concerns or issues I get someone kind just how I did today. I felt relieved, informed, and great about my experience.
James M.
Both affects were polite and detailed and answered all my questions. Very good service.