RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Terrible company to deal with. Trying to contact them to correct their errors is just a runaround. Avoid! In response to their comment below: I'm not wasting any more of my time with your company. Perhaps your "unusual call volume" delays on hold is because you're not solving your problems the first time.

Roundpoint purchased my loan on the secondary market. Have had a horrible experience with them, they don’t answer their phone, and when I dialed “1” to receive a call back I was 527th in line (not joking). They don’t sell any loans on the primary market so they have no reason to provide good customer service or an online portal that is user friendly. It’s unfair to borrowers that we have no escape clause in working with awful companies such as Roundpoint. I’m stuck with them unless the loan is paid in full or refinanced at a higher rate. My husband was assured on the phone that our payments were set up for auto pay, however the payments weren’t deducted as promised and Roundpoint reported us to the credit agencies for late payments. Our credit dropped from perfect to 663. Have had perfect credit our entire lives. Will take us 2 years to build back our credit. I disputed this with Roundpoint twice and was denied both times, as they said they did what they were required to and they’re not willing to remove the late payment reports. Of course, why would they help us? We are forever stuck with them. They make their money off of us regardless.

Absolutely the worst company I have ever dealt with. Trying to settle an estate after a family member passed. My parents were made beneficiaries to this property according to our state’s laws. I have power of attorney due to one parent having dementia and stage 4 cancer. Cannot make the “representative” understand that I have to speak for that parent. They continued to state that this parent needs to call them!!! Aggghhh!!! After an hour of giving information I was told the computer messed up and information had been erased. I was asked (by a financial institution no less) to email names, mailing addresses, FULL SOCIAL SECURITY NUMBERS, and phone numbers to them!!! They are truly the Burger King of mortgage companies.

Horrible customer service. The rudest person i have ever talked to over the phone. Do not use them

Flagstar Bank transferred my mortgage to Roundpoint LLC in 2023. As far as I can tell the transfer went smoothly, but I need to talk to a representative at Roundpoint LLC about tax implications. I logged on and to my surprise they don't have a phone number or chat option on their website. I looked up two phone numbers online, and both numbers were out of service. They had a link on their website to post a question, I requested a representative call me. So far no return call. I get the sinking feeling this company is trouble, and I'm worried about them about them holding my mortgage. I have no trust at this point.

Worst company ever. No customer service and no one answers the phone.

Website showed dispersed check on 11/20 Never received Talked to person btwn holidays Said they could send new one 1/16 Filed complaint 1/16 because new check not on the website A representative called and said she printed and sent another one to expect in 5 days Received a check 1/23 with postmarked envelope 1/19 Deposited check Check returned by my bank on 1/25 Now, I am being hit with penalties at my bank Filed another complaint on website because I haven't been able to call a human at the company since the payoff No calls from a representative This has now cost me money and sabotaged my checking account

My loan was transferred from FlagStar to Roundpoint last August. Because I was ahead on my payments, whenever I tried to make another payment they credited it to principle which I had discussed with them when they acquired the loan. They assured that they would go to regular payments. Now I find out that I haven't made a payment for months and all of the months I was ahead are being used up. I can accept that there may have been a misunderstanding, however I have tried numerous times to talk to someone there and all I get is their menu, regardless of what numbers I call. When I can't find a solution using their menu options, it hangs up on me. I JUST NEED TO TALK TO A PERSON!