RossinailsReviews of rossinails.com

Cheap, garbage quality and slow shipping. Advertised in Australia but its actually some cheap product sent from China that took almost 2 months to receive... This is NOT an Australian brand. Plus me nails didn't last past 3 days. Steer clear.

Ordered before Christmas. Order still hasn’t arrived. I received an email saying my order was delayed by Brexit. I have heard nothing since. I would not trust this company and have no hope that my goods will arrive.

I too placed an order before Christmas and guess what parcel not arrived. Sent email and was told parcel got lost so sending out another - quel surprise, that too never arrived. But quick to take payment. Shame on you Rossi Nails in the current climate!

I placed an order on the 26th December for the 6 x nail dipping powders and the essentials starter kit. I contacted Rossi Nails a week after placing the order as I hadn’t had a dispatch email yet. They said they were having problems in Germany (where their orders are shipped from) to do with Brexit & the order had been delayed, but will due to be dispatched within 2 weeks. I was absolutely shocked by this as the website gives no indication the orders come from abroad, it says that the items are shipping from the UK and will be dispatched within 2-3 working days. I emailed back to say how misleading this was but all I was getting was generic, automatically generated replies from a computer. Sure enough 2 more weeks go by and still no dispatch email. I work for a company that ships internationally and I know full-well by this point there were no shipping issues to and from Europe. I email and I get the same generic, computer generated reply but this time stating the order will be shipped on the 2nd-3rd week of January. I also get in touch with them via social media and they copied & pasted the same reply. I requested a cancellation and my money back 4 times and every time it got ignored. 25th January comes by and it’s 4 weeks since my order and I email them threatening with going to my bank as it’s clearly a scam and I will be reporting them to the Citizens Advice Bureaux and Trading Standards. Funnily enough I get a text 2 minutes later (literally) confirming the order had been cancelled and my money will be back in my account within 2-10 working days. This company is clearly a SCAM and absolute fraudsters that don’t want to get caught out by official gov bodies as they know what they are doing is misleading customers by making them think the stock is in the UK. DO NOT ORDER FROM THIS COMPANY!

Ordered from them. They said it was shipped. It was a lie. They sent fake tracking info. Then you find out that they actually don’t know if they can ship to you as they don’t know if they can get items to the UK. They have a UK Shop. But it doesn’t ship from the UK. A Lot of others have not received their items. For months.

I waited over a month for my shipment and even asked them to not ship it because there was no need anymore! They said once an order is in progress they can’t do anything. Once I got it, I tried it! It was HORRIBLE! Worst product I ever bought, it clumped, the powder felt super rough as well and I’ve gotten dip done for years. And their 100% money back thing is a joke too.

After waiting over a month for my ROSSI Nails order, they sent the package to the wrong address and refuse to offer a refund. On 4/28/2020 I ordered 1 Glam Powder Primer and 1 Glam Powder "Party Til Dawn" Bundle. The order confirmation email states that the processing time for the order is 12-15 days and shipping is 2-5 delivery days. On 5/13/2020 I received an email that my order has been shipped and will arrive in 2-5 business days. I continuously tracked the order for 2 weeks after this email but the tracking number could not be found. I tried to be patient with ROSSI and give them additional week before contacting them, as this was my 2nd order with ROSSI... the 1st order took about a month also with the same shipping/tracking issues. They use COVID as their delayed shipping excuse although other business I patronize have had no problems filling orders in a timely manner. On 5/29/2020 I finally received an email that my shipping status has been updated. When I go to track the order since I had not received a package I seen that it was Delivered on 5/23/2020 to Charlotte, NC, however, my shipping address clearly states McLean, VA. I contact the shipper and they verified the shipping address on the label they received says Charlotte, NC. My next step was to contact ROSSI. They gave every excuse except to take responsibility. They started by telling me to check with my neighbors (Charlotte, NC is over 500 miles away), and then they blamed DHL e-commerce even though I had already spoken to them and they delivered to the address they received. Ultimately I just asked for a refund.. the response was then given that they had received authorization to send me another package. I informed them that if it was going to take another month then I did not want it, I only wanted a refund. They refuse to give a refund unless whoever received the package in Charlotte returned it to their warehouse. I'm not sure why they are so sure a person that received a free package of nail produce would pay to send them back, but either way I should not have to chance my money on this because ROSSI made a mistake. Through all the communication back and forth ROSSI continues to avoid ownership of their mistake and offer a refund. If you want products in a timely manner or halfway decent customer service, DO NOT ORDER FROM ROSSInails.com

Worst company I have ever had to deal with. Took forever to get items and then one item was missing have emailed over and over. People are clueless. First they ask me to take a photo of the bottom of the jar. How can you do this without the item? Next email they offer a gift card for the inconvenience "to try something new on them" but can use it to buy what I didn't get. How is that something good. In the end I would be paying more money to get what I was missing. I said I didn't want it. I just want to be reimbursed for my missing item. Get another email from Diana one of the founders of the company telling me I didn't get my order because it is in my shopping cart. WHAT??? She said they would send my order after I complete it and pay. Again I send another email saying I deleted the cart I am not buying anything else and I already paid for the item. I never received it. I gave the order number yet again to show proof. What do I get another email yet again apologizing for the problems with delivery and offering a refund for the item once I send it back. Again how do I send something back that I never received. They do not comprehend the fact that I was missing part of my order. I am sick and tired of dealing with people that can't understand this concept. Don't waste your time with this company unless you are OK with dealing with this. I am sorry I ever recommended this company to anyone. At this point I am debating on writing to the BBB with the emails they sent just because it is ridiculous.