RossinailsReviews of rossinails.com

I placed and order about 2 weeks ago and I hadn't received a shipping email. At this point,im wondering what's going on because I've never experienced this from Rossi Nails before. I emailed the customer service email to cancel the order and as soon as i emailed them, i received an email saying my order was shipped and had a tracking number that's coming from somewhere in China. HOW CONVENIENT! I received an email back saying they can't cancel the purchase because it had already been shipped. They basically robbed me of my money, only for me to not receive any products. Then they had the audacity to offer me a $5 gift card to use at their store. I DON'T WANT TO SPEND ANYMORE MONEY HERE! I WANT MY MONEY BACK!! This was my first time purchasing from Rossi Nails in a couple years. I never had this issue with them before and now seeing other having the same issue, I am never buying from them again. I'll spend the extra money at Kiara Sky if it means receiving quality and HONEST customer service.

Shipping takes way too long. Still waiting from an order placed 2 months ago. I have a tracking number that shows possibly coming from China. When I ordered the items, it was a preorder and stated it would be 5 to 10 business days. I am hoping to receive this order and never place another order from them again. BAD BUSINESS PRACTICES.

This company practices False Advertising, says discount is “site wide” but then all kinds of exceptions not posted. Terrible to deal with!

Ordered 3 dip powders from them about 8 months ago. The quality was horrible. Contacted them and they sent me 3 different dips of my choice. The quality of these were also horrible. Every bad review I wrote they didn't post. Just looked at their website and they aren't selling any of their products. Doesn't surprise me. Wouldn't be surprised if they go out of business.

Rossi nails used to be my go to for my dip powder & supplies. I placed an order June 17, 2022 and have not received my order & it shows it is still unfulfilled as of today 8-17-22. My order was $54.00 which I will prob never get back. The number is disconnected and no longer in service. I have emailed numerous times & received no response. DO NOT ORDER FROM THEM YOU WILL LOSE YOUR MONEY.

If I could choose a negative rating I would. Don't ever purchase from this company. They have a contact phone number that is no longer in service. They say live chat, which is not an option. They say email us and you will receive a response, and it's been over a week (for two different emails each time). I purchased a dip powder over a month ago. I still haven't received my item. I have since then purchased something else. I no longer need the item. This is a ridiculous amount of time to wait for a product. I can't get ahold of anyone to get a refund or even a response. My money was just wasted. NEVER PURCHASE FROM ROSSI NAILS.

Used to love them. Even paid the $299 for the annual plan. I used it exactly once. Now I log in and there is nothing in the shop, but 3 kits that aren't even Rossi brand. I've been ripped off! These people should be ashamed of themselves.

I used to love Rossi Nails, I can’t fault their product at all. But in the last six months they have taken so long to send it out, coming from China as other reviews have stated. But in my last order, where I purchased two different Polygel kits, only half of each kit arrived! I have emailed at least 3 times and messaged, but have received no reply. I can’t even have a play around with the items I did receive as I am missing key items to finish off a manicure!! So frustrating from what I thought was a trusted brand that used to be great. I am now way out of pocket and letting others know to give them a wide berth.