Tara J.
Disappointed IT was FLAT PACK!
I orders from the waiting list in December, communication and updates are excellent. I paid the quoted amounts including £40 delivery and BUILD cost. I was expecting what I see on instagram a fully built toy box (as I paid for) item arrived flat pack! I contacted the seller who said it all changed and it now says on website it’s will be flat pack if not with in their radius location! I don’t even know their location and the only time I went on the web site was to go on the waiting list, (Which I was directed to do when making an enquire on the instagram page) all other contact was on instagram Or email! I was never informed it was flat pack, I was charged for build! They said as a type error on their part I could return! But now my daughter was excited for the personalised Toy box. So I paid a local handy man £30 to come and put it up! Although he said it was easy and only took him 30 mins he had to travel to and from so £30. I had no confidence and didn’t want to mess up a £250 toy box! I emailed for the build cost and asked for the £30 for the incurred cost and inconvenience. And they now don’t have to pay a reruns courier. Despite this they only reimbursed me £15 so I felt the need to write a Trust-pilot review. Again make sure you are happy to purchase a flat pack! As the instagram page and my quote/invoice it said BUILT !