Rosa's Thai CafeReviews of rosasthaicafe.com

I booked a table at Rosas Thai in Clapham, as I had been there before and enjoyed it. When we arrived there was only one table free at the front. The restaurant was completely open to the street and it was cold in the evening. I mentioned this but they said it was the only table available. I don't think they had bothered to reserve a table for us? It took a while to get served and we had to attract their attention. The server was polite and pleasant and took our order. Our starters arrived quite quickly. The mains didn't come for some time (over 30 minutes) and we had to again get the server's attention. She then went to the kitchen and brought out one of the mains - Pad Thai - which was not that warm and quite congealed so I think it had been waiting around. Then she said the other main had run out and would we like something else. As we already had one dish on the table this didn't really work? However we ordered another dish. After we ate, the dishes just sat in front of us. At no point did anyone ask us if we wanted anything else or clear our table. The service was overall very poor although the server was polite. As a result we didn't pay the service charge. Mistakes happen, and we understand that but there was no real attempt to compensate us as you might expect? Such as offering a free desert or drink by way of apology. This was disappointing. While we were sitting there (more or less in the cold doorway) there were delivery drivers arguing with the staff about their food not coming out. Our impression was that there were not enough staff serving and also the kitchens could not cope with the number of customers. We don't think we would go back now - despite having a good experience in the past.

The food was nice but we were the only table in the restaurant at the time and the servers were more focused on chatting to eachother and doing catwalks to each other than paying attention to us. Each interaction with them was about half an hour apart, it took us about twenty minutes of sitting down for them to come over to us, again being the only people there. We ending up removing the service charge because it seemed they couldn’t care a less about us. Some actual care towards the customers would have been nice. This review is based on the cafe in Paddington.

They’ve changed the recipe for pad Thai and it’s super bland but tangy. It’s weird. Used to rave about the food here but absolutely not worth the money anymore. Really disappointed

Made a reservation for two on 5th Jan ‘23 and was allocated table 7 nearest the the employee work station . The waiter was exceptional . However the other two male employees and the manager were far from it . They continued to joke around out loud and the manager on duty spent a considerable amount of time trying to teach a new waiter his new role at the work station. It was virtually impossible to have a conversation with my partner without distraction. Needless to say we didn’t stay for deserts . I did mention it to our waiter and asked him to feedback our frustration to his manager . Very disappointing experience . Doubt I’ll return to Soho Rosa’s Thai cafe .

Good soup but large pieces of mushroom could not easily be cut with a spoon. Pad thai disappointing, just a big pile of noodles. We were eating quite early but were surprised when the bill was presented before we had finished. We asked the waitress to come back later which she did after 2 minutes, again before we had finished. Weird!