RosabelleReviews of rosabelle.com

Appalling experience with customer services. Received the mask after quite a bit of time, no communication regarding shipping or how long it would take to receive it. When finally received it was a sub standard mask with minimal instructions full of grammatical errors. When trying to return, I have been in contact with Customer relations for weeks during which time I was offered from return and full refund to 50% or 30% off depending on the day. Each time promises were made and I was told I needed to wait for confirmation from the warehouse. I kept on following up weekly and lastly I was told my return/refund was not approved. Horrible experience! Don’t get fooled by the price, it is low for a reason! Their website is a sham, you cannot even add a review and they are falsely advertising a 90 day no questions asked return and refund guarantee. Horrendous.

I cancelled mask after reading reviews, they took £47 and do not respond to emails. The mask arrived after 3 weeks, I emailed to ask for returns label, no response 7 emails later. The mask has a crack in it, cheap plastic no lead or control, so pretty useless They are scamming people. I bought this mask as I saw them advertised in This Morning. I have now got to accept they have my hard earned money and many other peoples by the reads I have seen.

I have eventually received my face mask, it took about 3 weeks to arrive. I just received 1 email saying it was shipped, No damage but instructions very poor they don’t tell you how to use it or how often. If anyone can advice I would appreciate it👍

I ordered this in June, got tracking number from them but I couldn't find it on the site. Emailed them and said it was working and to try from their site. I did and it worked. After 2 months of waiting it has finally come today. Don't know if it will work or not as just plugged it in to charge. Will update when I have tried it out for a bit.

I want to give no stars. I cancelled my order within 5 mins of ordering. Contacted company via email mail saying I clicked in error. I did receive email mail assuring me no money would be taken and my order was cancelled....they took money £47.00. Said item was on its way. Have not received the item though ?. They have assured me twice that money is being refunded. Still nothing as of today 8.8.26. Now not answering my e mail..my experience so far is do not buy from them. Update...item i cancelled arrived today 11.8.26, no remote or charging cable...I feel 'This Morning' should have looked into this company before we all ordered from them...I've emailed company again...but I think they don't give a damn. Dreadful customer care and service...

Absolutely awful company to deal with. Unfortunately, I only read the reviews after mistakenly ordering a face mask. I tried to cancel the order almost immediately, but I was repeatedly told there was no order showing on their system, despite the money already having been taken from my bank account. I even sent them screenshots as proof. Once I finally received the order confirmation email, I contacted them again to cancel. This time I was told it was too late because the order had already been dispatched. It's strange that one day they claimed the order didn't exist, and the next day it had somehow already been shipped. Now I have to go through the hassle of returning the item and waiting for a full refund. The whole experience has been stressful, time-consuming, and completely unnecessary. I would not recommend this company based on my experience.

The parcel delivered from the UK to US and I had no problems with customs, tariffs, or delivery. As for the mask, it works. The company says to expect results in 2-3 weeks but for me, I was using it 3-4 times a week instead of daily so results came in around 4 weeks or so. The redness around my cheeks and chin is mostly gone and my skin has a nice glow for around 6 hours after I stop using it. My makeup sits better as my fine lines have softened. Still waiting on results for enlarged pores on the nose as that was one of my main concerns. I would have preferred if it came with a remote though instead of having to press on the mask while I am laying down. A remote in hand would have been better.

I purchased an item from Rosabelle. LED face mask. It arrived and came without instructions for use. A totally unsafe product to use without safety information. I contacted them and I wanted to return it and have a refund. I sent many messages via the portal and e mails. I did this on the same day I received the item. This company cannot be trusted. The customer service is appalling They will not refund me. This contravenes the 90 day no questions asked refund policy. Despite many e mails they are totally ignoring me now.