Roroos Watch WinderReviews of roroos.com

Honestly, we’ve received some of the best customer service we’ve experienced in a very long time from Roroos! My wife gave me one of their watch winders for my birthday to replace a less expensive model I’d been using for about seven years. Unfortunately, during shipping, the right top hinge was damaged. This clearly wasn’t Roroos’ fault, but the way they handled the situation was incredibly impressive. We contacted them for help and received a response within just a few hours with a solution. Since the model I had received was sold out, they immediately sent us several replacement options to choose from. Less than a week later, my replacement arrived—and it’s perfect! Great customer service seems harder and harder to find these days, but Roroos is doing it right. They were responsive, helpful, and genuinely seemed to care about making sure we were happy with our purchase. If you’re looking for a high-quality, great-looking watch winder from a company that truly stands behind its products, I highly recommend checking out Roroos. Great product and even better customer service!

how do you make a return?

When you don’t know what gift to give to your husband, it must be right to buy it.

My package was damaged when I received it. Fortunately, the watch winder inside was fine

Everything is fine, I just feel like it's a bit too big

The retro single watch winder is more about appearance. Of course, its quality is also very good. It is silent.

My wife ordered a watchwinder as present in Dec. 2023 for EUR 328. The winder is defect (door does not close since the mechanism is defect). Moreover, the quality is very bad (no glass, bended and wrongly constructed plastic cover; inside smells after chemical lacquer). We sent an e-mail and first there was no reaction. After second try they answered that we shall send the winder from Germany to the States on our own costs having no assurance regarding the right address (see also older review). Their GTC and revocation options/options in case of defect are not effective under European and German Law. Moreover, their Chinese supplier sent the winder directly to us, while the package contained a pro forma invoice indicating USD 89 as unit price. Margin of over three is economically fine, but that is not a serious business practice. They try to scam with allegedly quality winders and do not have a serious after sales service in case of defects. Making fast money without having a sustainable business concept seems to be the case here. Currently there is no legally compliant solution and we consider to take legal steps.

ordered a watchwinder. Parcel left on doorstep by courier and photo of delivery provided. The parcel was gone when i returned home and the courier has apologised and told me to contact roroos. Roroos have said that they have fulfilled their obligation as the merchant and that there is nothing that they can do. So now I am out of pocket for a large amount of money and have no watchwinder.