AUSTIN
Not the quality I was expecting
Not the quality I was expecting. Wood looked old and like it was the first or second cutting - rough and splintered. Drill holes didn't line up and were very rough ( had to re drill). Hardware did not match. Had to get a grinder out and modify. I would not purchase again nor would I reccomend the product. The instructions were a waste of paper. The cohesiveness of them became blurrd by the end with some sections overly explained and other sections lacking serious direction. Looking at cost of materials and comparing it to the "value"; it's a loss in my opnion. Maybe had you ran a sander over it to minimize splinters or drilled the holes correctly... At the end of the day if I were to do it again - I'd only pay $500ish for your product. It looks cheaply made and not the same sparkle as the pics online. Yeah, not the best purchase of the year and wish I had taken the $1000+ to make something myself.
Response from Roost & RootOct 2, 2019
Wow! What a miss on our part. Shame we didn’t hear from you before now. All of our builds go out in weekly batches, we're always surprised to see this sort of feedback since everything is built at the same time in each batch. We'll reach out by email and know that we take very seriously our offer to replace any parts you're not happy with. AND, if you're that dissatisfied, you really should consider taking us up on our return policy. We'll contact you. Thank you for taking the time to share... good or bad... it keeps us on our game.



