Roommates.comReviews of roommate.com

Terrible customer service in both Amsterdam and San Sebastián. My partner and I stayed in Amsterdam in November in a Premium Suite which included a bottle of Champagne and Chocolates, due to it being his birthday. We requested it over 3 times which it didn’t come. Once it arrived 2 days later, it was warm and a bottle of Prosecco (which we told them I’m allergic to) and no chocolates. We requested ice multiple times but that did not arrive either. Additionally, on the 2nd night our electrics went off and never turned back on, we tried to use the lights and all the sockets, but they didnt work until we checked out in the 3rd day. The staff were friendly and let us know that we can have 20% off another stay in any Room Mates and additionally we would be able to receive an upgrade on our this booking. Taking them up and giving Room Mate another try, I have requested to stay in San Sebastián, which I had to email them and Amsterdam 3 times before I had a response. Once I had a response, they tried to charge me over €200 more for 3 nights than if I booked through Booking.com - therefore more expensive, without 20% off and a free upgrade. Again, I have chased up 3 times in 3 weeks. Still no response. Terrible customer service and extremely worried for the health and safety of their electrical standards.

Yes, it's bad since not many people use this app. That means once you've seen the few people in your area, that it for weeks. I already set to not renew my subscription.

Scam website that want me to pay for their "premium" membership to be able read any messages or see any photos posted by others. Plus, even if you pay, you and the other person you're interested into will have to also pay for the premium membership, to be able to see each others messages. Also, once you pay, you will stop receiving messages and "match". All the "messages" you receive before are just bait to make you think you get people interested, just so you pay for their membership. I deleted my account now. I will find a Room mate for free over on Facebook or Craigslist instead.

It's a scam website. Not even top 10 in roommate sites. Kept getting messages and had to buy the monthly subscription to read the messages. Nobody would answer, yet they would be online every couple of days. I would have a person email me, but they would not respond. People would make me a favorite, but they were looking for rooms in a totally different part of the state or even in the next state over. I would get "perfect" matches from people who have totally different requests from what I submit, such as not pets or smoking. Site is a total fake!

I used this company successful about 10 years ago. I was always able to get the right roommate. I joined for a monthly charge of 7.99 a month ago. I was not able to get any choices 4 a roommate this time. That being said I was willing to continue membership and give it time. When I was charged 15.99 the next month instead of the 7.99 I thought was the membership fee I cancelled. I don’t like scammy or fraudulant like sites who’s objective is to generate revenue vs providing a quality service to its customers.

When looking for a place for a friend, I found my home listed. Totally a scam! I never listed my place to rent. The picture on the site was at least 20 years old.

Suspended account gang lol. Yeah I made an account and a couple weeks later I check in on it and see it’s suspended. Never used it or even messaged anyone on it tbh so not entirely sure what warranted that but they can keep it… I’ll just use a better platform. Also glad I used a spam email so I don’t get unsolicited emails from them.

Should have read these first. "Vee" had a good deal and I was about to take it; she wanted a security deposit- fine. I tried using zelle but it I had technical difficulties w/ the weird address she provided. She got insistent. then gave me another weird address. I started to do research- nothing added up. Thankfully I didn't actually send her money. Funny thing is right after I blocked her I got a text saying roommates.com suggested me. I'm pretty sure they don't give out people's numbers- at least I'd hope not. Certain it's the same person. ANYhow. Beware!