Active Ventilation ProductsReviews of roofvents.com

Response from Active Ventilation ProductsSep 18, 2025

Thank you for your wonderful review! We’re glad to hear that our team was able to answer your questions quickly and that your order was processed and shipped faster than expected. Providing knowledgeable service and prompt fulfillment is always our goal. We truly appreciate your business and look forward to serving you again.

Response from Active Ventilation ProductsSep 8, 2025

Thank you for taking the time to share your review. We're pleased to hear that the quality of the vent met your expectations. We also appreciate your feedback regarding the shipping cost. Please know that we are actively working with our logistics partners to explore more cost-effective solutions for our customers. Your input is valuable, and we look forward to the opportunity to serve you again.

Response from Active Ventilation ProductsSep 2, 2025

Thanks for the review! We're thrilled to hear that your order arrived quickly and that you're happy with the quality of our USA-built products. We take great pride in delivering craftsmanship you can count on, and it means a lot to know it made a difference for you. Looking forward to serving you again soon!

Response from Active Ventilation ProductsSep 2, 2025

Thank you for sharing your feedback—we truly appreciate you taking the time. We're glad to hear that the product met your expectations, but we're truly sorry to hear that the packaging did not hold up during delivery and caused damage. Please know that we take this issue seriously. We're actively reviewing and improving our packaging practices to ensure future shipments arrive safely and securely. Your input is incredibly valuable to us as we continue working to enhance every part of our service.

Response from Active Ventilation ProductsSep 2, 2025

Thank you so much for your review. We’re truly sorry that your order took longer than expected to arrive. Each fan is carefully assembled and tested by hand before moving to the painting line, and this hands-on process takes time to ensure everything meets our standards. Once completed, shipping by truck can add a few more days depending on the route and location. We deeply appreciate your patience and understanding. Your feedback means a lot to us, and we’re committed to improving so future experiences are smoother. We hope to have the privilege of serving you again.

Response from Active Ventilation ProductsAug 25, 2025

Thank you, Michael, for your 5-star review! We’re glad to hear that you found our website and ordering process easy to use. We truly appreciate your support and look forward to serving you again in the future.

Response from Active Ventilation ProductsAug 15, 2025

Thank you so much for your 5-star review! We’re happy to see your package was delivered on July 28, 2025, at 10:03 A.M., signed for by Bench. We truly appreciate your support, and if there’s ever anything you need, we’re always here to help.

Response from Active Ventilation ProductsAug 5, 2025

Hi Ariel, Thank you for your review! Just to clarify — our system automatically sends email notifications at every stage of the shipping process: when tracking is generated, when your order is out for delivery, and once it’s been delivered. We checked, and according to our records, all of these notifications were successfully sent. If you didn’t see those updates, they may have landed in your spam or promotions folder. If there’s anything else you need, feel free to reach out — we’re always happy to help. — The Active Ventilation Team