Susan P.
One star
They've threatened me with legal action for telling the truth about the bad experience I had with this company. They flagged my review, but Trustpilot sided with me. I have screenshots and emails to back up what I said, but to save myself the hassle- I'll just let my one star rating speak for itself.
Response from ROMYTISAJul 9, 2025
Thank you for bringing your concerns to our attention. We understand how important it is for you to receive a product that matches its description, and we would like to assure you that your bag is made from 100% genuine full-grain leather. All of our hides are carefully sourced from established, reputable tanneries and are subject to rigorous quality inspections before they leave our facility. If you remain uncertain about the material, you are welcome to seek an independent evaluation by any certified leather expert or laboratory. We will fully cooperate with the assessor and provide any information required for their report. Should you choose to return the bag after such a professional appraisal, please follow our standard return procedure: you would arrange and cover the cost of shipping, and once we receive and verify the item’s condition, we will promptly issue your refund. Finally, we take our brand’s reputation very seriously. We respectfully request that any public statements regarding the authenticity of our products be supported by formal, documented testing. Unsubstantiated claims made without professional verification may harm our business, and if necessary, we will pursue all legal remedies to protect our name and ensure that accurate information is shared. We appreciate your understanding and remain at your service to resolve this matter to your satisfaction.