RolifeReviews of rolifeonline.com

Bad quality of the details,final result aint worth neither ur time nor money

Never received my purchase!!!!!! Horrible! And you didn't replace it! Soo how do you think you did???

Terrible service and returns policy

Suuuuuuuuuuuuuper lange levering!!! Eerst verschillende mails moeten sturen vooraleer ik een reactie/antwoord kreeg op mijn schrijven! Track&trace links (tot 2 keer toe) werken niet!!! Klantendienst helpt je niet echt verder!!! Aan de reactie op mijn review merk je dat ze totaal naast de kwestie antwoorden, wat niet anders was in het mailcontact dat ik met de klantendienst had!

Edit 03/24/2025: Rolife responded to this review and it is obvious they do not read the review before responding. They state they are sorry that my kit was missing parts but that is not the problem. The problem is the cheap quality of the parts, some being warped and some being so flimsy they break during assembly. When you go to their website form to request parts you have to upload files of photos of the parts from their instruction book as well as photos of the defective parts. If they part broke during assembly you must pay to have the part shipped to you. I will be throwing this piece of junk in the trash and finding a brand that produces kits that actually work as they should. Purchased their "Magic House" kit from MIchaels. When I finally got around to put it together I discovered a lot of the parts are made from extremely thin, cheap balsa wood that has many imperfections. The main walls were warped. A lot of the parts break into pieces before you can even get them separated from the inserts. The last straw was trying to put the panels together using the small brackets and screws. The screws thread stripped and would not hold. No info at all in the kit on how to contact Rolife for replacement parts. Finally found a contact and if you did not purchase your kit directly from their website then you have to pay for the replacement parts to be shipped to you. Very poor experience and total lack of quality.

Pieces in book nook kit do not line up. Significant waste of time and money for the whole thing to collapse at the end. Avoid.

I bought a Christmas music box. It is now February and I still can't complete it. Two pieces were broken so I went through all the steps they required to get replacements back in December. I finally received a package in mid January only to find that they only sent one piece. I have been in contact with them again and no one seems to be willing to tell me if and when I will receive the other part. VERY FRUSTRATING

Ordered and item never shipped and customer service won’t reply to me with update. Give me my items or give me a refund!