ROKAReviews of roka.com

Shocking customer service, said they could not cancel and order even though it had literally just been placed and no where near despatched. They just want to make money on returns and postage, would not use again, bags ok but very expensive for what they are and very expensive postage!

Fantastic customer service from Emily! I made a mistake in my order and it was delivered to my old address so sent back to Roka, Emily was brilliant, she sorted the issue really quickly and answered emails really promptly despite it being my own mistake. She is a credit to Roka.

Just bought a pair of BARTON2:0 sunglassesomg these are fantastic,I have been buying Oakley for years but these are another level, the quality is superb.Amazingly they arrived in the UK in 3 days with spare rubbers & best of all a handwritten note thanking me, 👌Wow! These are the dogs bollocks.The only negative is the shipping costs.

This company will fail! My $300 glasses broke within 2 months. One of the lenses was never put on right, it was always creaking, and it's finally fallen without an ability to put it back without forcing it and possibly breaking it. I've tried to contact customer service about it several times and NOTHING! Service is non-existent! not to mention just waiting to receive the product was incredibly long. I swear that they are going bankrupt soon. They seem to have spent all their profits on stupid sponsorships than in customer service and quality.

I've been a long time customer. I have had their prescription glasses, cycling sunglasses, swimsuits, sim shorts and wetsuits. Overall I've had a good experience with the products. I'm on my third set of prescription glasses. The first two were great and fit well. The pair I'm on now fit well, but do seem to slip around a lot more even when trying different nose pads. As for their triathlon gear, I've had a few issues. I had the V2 SIM shorts the holes the draw string enters the sim short did seem to rip after only 1 season of use. I only swam with it one of my two days per week and took care to rinse it off to avoid chlorine damage. This didn't seem to help much. I also have a pair of their jammers and while the fitting in the waist area was good, but the legs seemed pretty tight; I don't have huge legs either. I would say they are a good company and I hope they improve their products as time goes on. As of writing this, ROKA is now split between an eyewear brand and a Multisport brand. This review is mostly focused on their past being under one brand.

Atrocious service. They claim that your order takes up to 10 days to build and it is WAY more than that. Took over 3 weeks to even ship, but they'll happily take your money. And it's pretty damn expensive too. Even if I end up liking the glasses, I will probably never order from here again.

Abysmal Service. Do not waste your time looking for glasses with this 'could care less' company attitude with clunky and gross-looking glasses.

Horrible customer service. They cannot be bothered to do thier jobs and are incredibly unprofessional. Do not waste your money and save yourself a headache. Stay away!