BETHANY
Moving is hard enough but then the movers - don't just don't
Exactly a year after I moved I had to move again. It was like someone was timing me and said, "That's enough comfort - let's move her again." I had a great experience with the movers a year ago but no, I had to see if there was a better deal. Well in steps Rockstar Pro Movers. It sounded like a good deal but not in the end. Their movers were slow, so slow they were looking at their phone while slowing walking back to the house. It ended up double the time and cost as the previous year. Yep! Double!! They wrapped items with so much tape that I had to cut off several sides to get it all off. Oh, did you catch that - I had to unwrap it. Talking about wrapping, they used moving blankets to wrap my diningroom chairs. I thought that was thoughtful until they told me everything was stacked and the blankets were to remain with me (in storage) and I had to buy them!!! I could go on and on but you get the picture. Next time I will definately be using the previous movers. I obviously do not recommend this company. They'll take advantage of you.
Response from Rockstar Pro MoversAug 11, 2020
Dear Beth We are sorry that you had a negative experience with our movers on 10/31/2019 We pulled your contract and we see that you are right, movers did charge you for the moving blankets. $20.00 each, $100.00 for all 5. We refund $15 per blanket when we move customers back to the new place. So it's like you are renting it for $5 each. That way the furniture stays protected. Therefore, we would like to see if you moved already from your storage. If your things are still at the storage we can move you out, take the blankets back and refund $15 per blankets. And we are ready to refund the $200 that movers asked of you. Please give us another chance to correct our mistakes to show that our company values our customers. Let me know if you have any questions or suggestions. Best Regards, Rashid 323 762 5668