rockflowerpaperReviews of rockflowerpaper.com

Response from rockflowerpaperJan 19, 2023

Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear that you are not satisfied with the product received, seems like its a fluke. Please give us a call at 800-640-2356 or email [email protected]. so that we can make things right for you.

Response from rockflowerpaperSep 26, 2022

We put customer experience and satisfaction as our priority, I am sorry to hear that the product did not meet your expectation. We strive for 100% customer satisfaction and are committed to resolving your concerns, your comments being the product images and description being not clear need attention and I have passed on the feedback to the concerned team. Tea towels are made up of microfiber which is made up of recycled plastic bottles, that's the reason they are a bit pricy but we have a 30 Day return policy if you would like to return for a refund.

Response from rockflowerpaperJul 8, 2022

I apologize on behalf of rockflowerpaper for any confusion regarding our return process and the delay, Please know that your situation was an exception, return label was emailed to you and we would like the opportunity to talk and investigate your feedback further. Please contact us.

Response from rockflowerpaperJun 27, 2022

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. A return label was sent to you on the same day, wish to resolve this at earliest and again I’m very sorry we failed to meet your expectations.

Response from rockflowerpaperMay 20, 2022

I'm showing your order shipped on 5/6, same day of your purchase and I am so sorry to hear that you still haven’t received the package. Upon tracking I can see your order is with USPS and is in transit, last status updated was on 5/14, you can check with the tracking link below:- https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9274890260129300187907%2C I can understand how hard it is to wait for something you are looking forward to receiving. If you can please check with USPS with the tracking provided that would be of great help as sometimes they have more information than what we can see online. They may even have your package on hold for you. Please check and let me know and in case there would be any further delay, I will reship this to you from our warehouse. Thank you for your business and patience, looking forward to hear from you. PS- you can email us on [email protected]

Response from rockflowerpaperFeb 25, 2022

I apologize on behalf of everyone at rockflowerpaper! Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment, Please could you contact me at [email protected]? We’ll work with you to resolve any issues as quickly as possible.