Melanie T.
Great customer service receiving a…
Great customer service receiving a replacement for a tray that shouldn’t have passed quality control, but the one it was replaced with also had some issues. Not sure if business is getting too busy and things are getting missed, but neither of the trays I received should have been sent out. I hope in the future it will be better quality because they are very cute trays.
Response from rockflowerpaperJun 27, 2022
While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform. We started an inquiry into this and assure this wont happen again, thanks fr bringing this to our attention, we will surely take care.



