Rocket IndustrialReviews of rocketindustrial.com

Stop the price gouging. This will be the last time I purchase from Rocket Industrial. I can get the same product for about half the price. I have been told by upper management to find a supplier who is not gouging us.

Very fast shipping which was highly appreciated. But half of my order was wasted because of very poor packing, the plastic was torn and the paper was dirty, torn and frayed

Package was poorly packed. Item lids were broken off of 4 cans.

I have not received my order yet, but Rocket Industrial's website says the order is complete. Upon further research, I discovered that the order HAD shipped, then somewhere along the way it was damaged and returned to the company. According to tracking it was "delivered" but back to the original warehouse it had been sent from, not to me. I reached out to customer service today and told them everything I was able to gather had happened, and they said they would ship out a replacement order tomorrow. If I had not received the expedient response and the promise to make it right, this would be a 1 star review. As it is, the only reason they were able to make it right is because I wondered where my item was, did my own research and reached out to them. They really should do a better job of making sure that their customers are actually receiving the products they are purchasing. For example, if a damaged product comes back to your warehouse and was never actually delivered to the customer, it would make sense to follow that up, notify the customer immediately of the problem, and make it right without the customer having to do the legwork or even wonder where their item is.

Good fast service and nothing wrong with shipping or product. The reason I did not give 5 stars is because the size of bag and usable bag differs from bag to bag and what we really needed covered in the description was usable space along with outer dimensions in the case of a vacuum bag that includes a zipper reclosable edge. That edge ate up much more of the useable space than I could tell by the photos and there were no dimensional drawings. So my thinking that an 8 by 10 bag would work was wrong because those dimensions come no where close to describing the usable inner dimensions. I have 500 bags I cannot use. (frowny face here)

Orders a $9,000 Floor Scale / Pallet wrapper. No communications except order acknowledgement. Had to call them to find out that it's not shipping for 5-6 weeks.

gOOD mORNING yOUR WORK IS GOOG , ONLY IS IMPORTANT TO KEEP COMUNICATION WITH THE CLIEN TO KNOW THE DATE OF DELIVERY AND THIS WAS IMPOSIBLE TO KNOW , I HAD TO WAIT BECAUSE i NEVER RECIEVED THE E-MAIL WITH THIS INFORMATION AND NOW I DON'T KNOW YET WHEN I WILL RECEIVE THE OTHER PART OF THE ORDER BEST REGARDS MARISSA