Alice E.
Order placement was fine
Order placement was fine, but upon receipt 2 rolls had bent cores. Not sure if we can use or not.
Response from Rocket IndustrialNov 12, 2025
We’re very sorry for the issue with your order and for the delay in getting back to you. Our Customer Service Manager is reaching out to offer a replacement or credit for the damaged rolls. While it’s rare, products can occasionally be damaged during shipping, and we always aim to make things right as quickly as possible. We sincerely apologize again for the inconvenience and appreciate your patience.