Rocket IndustrialReviews of rocketindustrial.com

Order a product that was still displayed as in stock and got a confirmation email of my purchase. Card was purchased and I waited two weeks for the product. After reaching out I found that I was never actually going to receive my item. Wasted my precious time waiting for product that would never be delivered when I could have gotten the product elsewhere or looked at other options. Would have appreciated a follow up email a few days after order at least notifying me the items on my order were on backorder and would never arrive. Moreover, why was I charged for an item I was never going to receive? and why does the customer have to reach out and do the work in order to get a credit for product never shipped. Most companies now wait until product has shipped before charging the customer. Will not work with company again as have had much better success with others.

I placed my order 3 weeks ago. It was supposed to ship in 3 days, or up to 12 business days if it was back ordered. The purchase statement I received stated a representative would be in contact if there was a delay in shipping. I have not been contacted after 16 business days.

I order towels for my business and they are back ordered. You site should have told me they were not available and I would not have placed the order to begin with. You immediately charged my card for the order even though you don't have the product. I don't think you should charge me until the items order are shipped. That is how we handle our business. I don't take payment for anything until it ships from our office. My real problem is that I received no further information on my order, not even telling me that it was back ordered, so I called to find out about it and then cancelled the order with your representative. To date, I am still waiting my refund that was charged to my credit card. When can I expect my refund of funds.

I placed my order based on your website info that it was an in stock item. I recieved a call after the order was placed. I was then told the item wasn't in stock. Very frustrating since your site pledged to keep important items available during this outbreak.

I was not informed the product I ordered was no longer available. When i contacted the seller about the status of my order, all i received was a refund email.

I ordered a “Lysol” type spray for my business as the local stores had sold out. Once the order was placed and funds charged I stopped looking for it. Only to find out they canceled my order and refunded my card. I just wish they said the product was not available and I would of continued to search. I work with children and it is very impyfor our business.

I never received my package never got an email not a tracking number nothing

I never received the order nor any communication