Rocket Dog BrandsReviews of rocketdog.com

Ordered two pairs of sandals on June 23,2026. They were supposed to be delivered on June 26th. They did not arrive and the tracking was not updated. They sat in a FedEx facility in Bloomington for 7 days. Contacted Rocket Dog but did not receive a response. The package finally started moving and now it has been sitting in the Chino Fed Ex facility for 5 days. I have attempted to contact Rocket Dog several times with no response. I filed a claim with Pay Pal. Rocket Dog has the worst customer service. I am so glad I paid for shipping so my package can just sit.

Bought a pair of sneakers, they were not comfortable, so I started a refund. I was overcharged for the refund so I didn't get the correct amount refunded to me. I have emailed several times with no response. Bad customer service for shoes that weren't great.

Wore my new boots twice and they have split across the front. Sent pics to customer service who suggested getting in touch with retailer. Not really helpful as I bought them when away on holiday. Poor quality boots for expensive price.