Afsar A.
One of the Good hosting but need to improve support
Sorry for my previous review! But I don't agree with them completely that I tried to cheat them. I actually was new and when I had applied for their hosting I found I mistakenly not bought hosting from my main business account and I had immediately canceled their subscription I didn't use their coupon code or free hosting even for an hour and then I tried to do with another account so they became so rude and immediately suspended my account without listening to me for a single time. Then, I tried to buy their hosting with multiple accounts and they immediately ban me though I even paid for their subscription I mean the full price but they didn't allow me, but I won't argue on that. I have never spoken to their staff member badly at all if they believe I did that so I apologize. Their hosting is good also their support is good in terms of fast response and technical support too but they actually for me at least are too much rude, I even told them that they can see how many times i used coupon. And, also I never used their coupon multiple times in fact I paid full prices but they canceled and refunded and banned. I just wanted to use their hosting because they are a really good host provider and also support is good but for me at least they were rude. Sorry, rocket.net team to bother you a lot. I can recommend them if you are looking for good host for your wordpress hosted sites.
Response from Rocket.netApr 17, 2022
Hello, First and foremost, you violated our terms of service by trying to use a coupon six different times with six different email addresses/names, when it's intended for first time customers only. Second, when chatting with us (over 14 times trying to deceive every staff member we have), you were extremely rude to our staff and we simply will not tolerate that. Third, we have been in the hosting industry for over 20 years. To say we’re not secure and new is just beyond ridiculous and far from accurate. I’m sorry you feel you were treated wrong, but we stand behind our terms of service where we only allow our $1 launch coupon for NEW customers and I will not tolerate someone abusing our staff with childish behavior.




