Rock.com sources the most coveted licensed merchandise of music, culture, sports and entertainment, creating a one-stop-shop experience for fans worldwide. We sell only authentic merchandise so you can be assured you will receive high-quality products that support the artists you love! Our mission is to be extraordinary every time you shop at Rock.com!
Rock.com (rock.com) has 654 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Showing 59 reviews with 1 star · Clear filters
Mark A.
Ordered and paid for a sweatshirt that never arrived. I never got a response when I asked them where was my sweatshirt? Bad customer service!
Response from Rock.comAug 22, 2017
Hi Mark, Our customer support team is reaching out to you to make things right. Sorry for the hassle. Best regards, Steve Newman, CEO Rock.com
Sharon C.
Terrible customer service. I will not order again and suggest that you be careful if they offer a discount, they do not honor it and then suggest that it is user error. BE WARNED AND BE CAREFUL
Chelsea L.
Took 30 days to get to me. Rude email about shipping time. No tracking available, the tracking I was given didn't work. Poor quality shirt for $32 USD. Thin Tshirt material, screen printing didn't have a base layer, so it looks faded upon opening the package. Very disappointed. Purchased for a function and arrived way after. ** REPLY ** No. The reply under this is false. The company never emailed me to rectify the situation. I was only sent spam emails about buying more tshirts. Nothing from customer service. The "CEO" is incorrect.
Response from Rock.comAug 19, 2017
Rock.com has contacted this customer numerous times to try to make things right and we have not had received a response. We want each and every customer to feel satisfied with their purchases from Rock.com. Steve Newman, CEO Rock.com
Robert N.
Once again I have been bamboozled by the quality of shirts I received. I should have learned my lesson.
Valter Filipe B.
horrible! I bought a tshirt at 30/05/2017 and i didn´t receive that yet. I sent 2 emails and and they said the same thing twice, wait 30 days, and then call us. this is unbalivable! i won´t by any more things on this site
Response from Rock.comJul 1, 2017
Hi Valter, Thank you for your patience. Since you have not received the order by now, it appears to have been lost in transit by the carrier. We have contacted you to ensure that you are made whole. It is very rare that our carriers don't deliver but when that does happen we stand behind every order to ensure our customers get what they paid for! Best regards, Rock.com Customer Support
Shelly H.
I didn't receive my order I asked for and they charged my credit card and canceled my order from even coming and it took 3 months to even figure everything out
Phil B.
Never, .. NEVER even received the two hoodies that I had ordered.
Response from Rock.comMay 13, 2017
Dear Phil, Sorry to hear that you did not receive what you had ordered! We have contacted you via email you so that we can make things right! Best regards, Rock.com
Christopher K.
ordered 2 shirts and the maker is gildan, a run of the mill shirt you can find at a flea market for 1/2 the price. the website picture doesn't show who the maker is of the shirt. if it did, i wouldn't have purchased it.